topic Re: SIM card stopped working in Get Support

SIM card stopped working

sundawner — Wed, 05 Jan 2022 06:17:47 GMT

Hi,

I have been enjoying PM service so far.

However, my SIM card stopped working all of the sudden.

I have an unlocked IPhone 6 plus. After inserting the SIM into my new unlocked Lumia 650 phone,

the SIM stopped working.

I reinserted the SIM into other phones afterwards and the SIM did not work in any of them.

Can you rush the SIM card for me free of charge?

Thank you.

Re: SIM card stopped working

mimmo — Mon, 12 Dec 2016 18:36:35 GMT

I would buy a sim card for $5, and then ask for a refund, rather than waiting for a mod to get back to you (not sure the wait time), will be quicker, worst case you will be out $5, best case they refund you the $5.

I know @Shazia_K is online today, she might be able to offer some suggestions.

Re: SIM card stopped working

Luddite — Mon, 12 Dec 2016 19:54:08 GMT

Probably not your SIM. Seems to be a new bug that affects current customers: SERVICE JUST STOPS. Payment is up to date and account may even say "Active".

Send a private message to any moderator with your phone number and a description of what has happened, but given their backlog it will likely be several days before they respond.

Meanwhile, if your service is down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Re: SIM card stopped working

surf99992001 — Mon, 12 Dec 2016 23:39:34 GMT

I have had my service stop a few times.... Sometimes data, sometimes data and calling, I've powered down my phone, and that seems to fix the issue.

Re: SIM card stopped working

sundawner — Tue, 13 Dec 2016 16:16:17 GMT

This seems as the best solution.

I messaged one of the mods and started this thread.

I will order the SIM and try to get the refund for the SIM, since it is clearly faulty.

Re: SIM card stopped working

sundawner — Tue, 13 Dec 2016 16:17:53 GMT

The error message says "No Sim Inserted"

I referred my friends and all of their phones are working.

I tried inserting the SIM into multiple phones and it does not work.

The service itself has been great so far.

Re: SIM card stopped working

sundawner — Tue, 13 Dec 2016 16:19:22 GMT

The error message is "No SIM Inserted".

I cannot get any data, reception or send SMS.

I even uploaded new iOS update and it still has not fixed it .

Also, the SIM does not work in other unlocked phones.

Restarting the phone has not helped either.

Re: SIM card stopped working

Zenshi — Tue, 13 Dec 2016 17:12:27 GMT

Did you try using a friend's SIM in your new phone?

Re: SIM card stopped working

sundawner — Wed, 14 Dec 2016 02:18:20 GMT

Yes, I have.

I used another PM sim in my Iphone 6 Plus and it worked well.

Re: SIM card stopped working

Rockdaddy22 — Wed, 14 Dec 2016 02:20:58 GMT

I would order a new Sim ASAP, just incase the sim is defective.

Re: SIM card stopped working

Rockdaddy22 — Wed, 14 Dec 2016 02:22:00 GMT

I recommend everyone have an extra sim, you ever know when you might have issues like this.