topic Re: Day 24 no service! in Get Support

Day 24 no service!

abayabay — Wed, 05 Jan 2022 06:17:44 GMT

I have gotten the fall deal on the 20th November and signed up and and everything, but still no service when I call I get " you don't have an active long distance plan" message although I am in my home province. I can't browse anything. I can't send or receive messages. My account is active but have not been able to do use my phone for the last three weeks. I emailed supported three times no fix, Please help this is very frustrating for paying and not getting any service. On top of all that I posted here four days ago nothing, I messaged a mode nothing either.
At this point I'm just about ready to throw this phone because it's useless although no already spent $134. I have an iPhone 5s that is unlocked and I have been using it on multiple networks no problem, my selfserve says that I am active but when I make a call within my home province I get "you don't have an active long distance plan" message. When I install the SIM card I get the public mobile name and two or more bars depending where I'm located.

Re: Day 24 no service!

abayabay — Mon, 12 Dec 2016 18:00:35 GMT

@Shazia_K

Re: Day 24 no service!

talkalot — Mon, 12 Dec 2016 18:02:23 GMT

They don't care try "Freedom Mobile".

Re: Day 24 no service!

talkalot — Mon, 12 Dec 2016 18:04:24 GMT

What City are you located in?

Re: Day 24 no service!

abayabay — Mon, 12 Dec 2016 18:04:37 GMT

What about the money I payed

Re: Day 24 no service!

talkalot — Mon, 12 Dec 2016 18:05:50 GMT

I agree with you. They just don't care, what city are you located ?

Re: Day 24 no service!

Shazia_K — Mon, 12 Dec 2016 18:08:15 GMT

Hello @abayabay,

I'm sorry for the delay in responding back to you as you might already know we are currently receiving a higher volume of requests than our usual.

Can you please reboot your phone? everything should be all good now.

Thanks,

Shazia

Re: Day 24 no service!

imm1304 — Mon, 12 Dec 2016 18:14:08 GMT

EDIT: Thanks @Shazia_K for the prompt response. I love the flashes of normalcy today 🙂

Thanks @ShawnC13, there is a reason I call her super shazia 😄

Re: Day 24 no service!

ShawnC13 — Mon, 12 Dec 2016 18:12:09 GMT

@imm1304 Shaz beat ya she is already on it and probably has it fixed. She is a speedy one!!

Re: Day 24 no service!

abayabay — Mon, 12 Dec 2016 21:17:31 GMT

I'm in Vancouver

Re: Day 24 no service!

abayabay — Mon, 12 Dec 2016 21:22:16 GMT

Oh my god finally! Thank you @Shazia_K

Re: Day 24 no service!

srlawren — Mon, 12 Dec 2016 21:46:41 GMT

Welcome to Public Mobile, @abayabay! 🙂