topic Re: Unable to use mobile data in Get Support

Unable to use mobile data

skewpar — Wed, 05 Jan 2022 06:17:35 GMT

Hello,

My mobile data was working the last couple of months, just started to not work today. Is there service interruptions going on?

Re: Unable to use mobile data

Rockdaddy22 — Mon, 12 Dec 2016 15:13:31 GMT

Not that I'm aware of. Have you tried rebooting?

Re: Unable to use mobile data

skewpar — Mon, 12 Dec 2016 15:15:18 GMT

Tried rebooting, tried disconnecting and reconnecting. Shows connected as 4g/LTE on my LG V10.

Re: Unable to use mobile data

Rockdaddy22 — Mon, 12 Dec 2016 15:16:39 GMT

I'm assuming apn settings are correct

Re: Unable to use mobile data

skewpar — Mon, 12 Dec 2016 15:19:39 GMT

Yes apn settings etc. everything is correct. As mentioned was working fine, then today no data.

Re: Unable to use mobile data

Rockdaddy22 — Mon, 12 Dec 2016 15:27:11 GMT

@Shazia_K if you get a chance today, could you please look into this.

Re: Unable to use mobile data

skewpar — Mon, 12 Dec 2016 15:29:25 GMT

Thanks,

Also checked account status and it is "Active".

Re: Unable to use mobile data

pysk — Mon, 12 Dec 2016 15:36:27 GMT

I'm facing this issue as well. Just stopped working since I've checked this morning.

I'm on a OnePlus One phone.

Re: Unable to use mobile data

Shazia_K — Mon, 12 Dec 2016 15:36:36 GMT

Hello @skewpar,

I'm sorry for the delay in responding back to you as you might already know we are currently receiving a higher volume of requests than our usual.

Can you please send me a private message with your Public Mobile phone number and account number when you get a chance so I can see what is going on with your data service and be able to troubleshoot further? are you having any error message while trying to access data on your phone?

Thanks,

Shazia

Re: Unable to use mobile data

Rockdaddy22 — Mon, 12 Dec 2016 15:38:21 GMT

Have you tried removing the sim and reinserting? Just thinking of anything now.

Re: Unable to use mobile data

skewpar — Mon, 12 Dec 2016 15:45:12 GMT

No errors from what I can tell, just says Registered on network (public mobile)

Re: Unable to use mobile data

Rockdaddy22 — Mon, 12 Dec 2016 15:50:39 GMT

Did you send her your info?

Re: Unable to use mobile data

sportymi — Mon, 12 Dec 2016 15:51:28 GMT

How much data have you got? Have you checked usage?

Re: Unable to use mobile data

Rockdaddy22 — Mon, 12 Dec 2016 15:52:17 GMT

Great question:)

Re: Unable to use mobile data

Rockdaddy22 — Mon, 12 Dec 2016 15:52:55 GMT

I think you'd get a message if you ran out of data, now that I think about it.

Re: Unable to use mobile data

skewpar — Mon, 12 Dec 2016 15:53:10 GMT

i've used 1.8gb out of the 12gb from the awesome deal offered by public mobile 😉

Re: Unable to use mobile data

Rockdaddy22 — Mon, 12 Dec 2016 15:55:00 GMT

Did you send Shaz the info she requested?

Re: Unable to use mobile data

skewpar — Mon, 12 Dec 2016 16:04:37 GMT

yes I have

Re: Unable to use mobile data

Shazia_K — Mon, 12 Dec 2016 16:05:15 GMT

Hey @skewpar,

Everything seems good on our side, further, troubleshooting is required.

What APNs are you using? please let me know

Re: Unable to use mobile data

Rockdaddy22 — Mon, 12 Dec 2016 16:08:09 GMT

Also try your sim in a different phone, that could help