topic Solution For Public Mibile in Get Support

Solution For Public Mibile

talkalot — Wed, 05 Jan 2022 06:17:26 GMT

I believe the solution for Public Mobile is really simple double the data to their current plans this would be adding "True Value' to their customers. The other issue is the board although it is a cost effective idea it needs to be modified by doubling the staff. With a 60 to 40 schedule time frame 60% of the staff Mod's working throughout the night resolving as many concerns as possible.

I don't really know the current business model from a customer service stand point ,but previous companies have an expectation to answer the customer in que in the first 30 seconds, research has shown that customers get agitated and upset the long they have to wait for a response.

If Public Mobile took tr same approach in creating a similar bench mark if let's say 4 hours response time with a suggested resuoultion within sag 12 hours. It would reduce the frustration of the consumer and enhance the customer experience l. I am sure that these benchmarks might already be in place but what seems like 4 to 6 Mods at the moment does not appear to be enough staff support to manage the customer ezperience.

Solution For Public Mibile

talkalot — Mon, 12 Dec 2016 15:11:30 GMT

If Public Mobile took tr same approach in creating a similar bench mark if let's say 4 hours response time with a suggested resuoultion within say 12 hours. It would reduce the frustration of the consumer and enhance the customer experience. I am sure that these benchmarks might already be in place but what seems like 4 to 6 Mods at the moment does not appear to be enough staff to manage the customer experience.

Re: Solution For Public Mibile

Luddite — Mon, 12 Dec 2016 16:04:38 GMT

Ideas like this need to be posted in the Public Lab for consideration by the tech team. They don't track the Discussion board.

http://productioncommunity.publicmobile.ca/t5/Public-Lab/idb-p/Public_Lab

Re: Solution For Public Mibile

talkalot — Mon, 12 Dec 2016 17:12:14 GMT

So move it there. The Mods don't get back to me maybe they get back to you.

Re: Solution For Public Mibile

WearySky — Tue, 13 Dec 2016 21:14:07 GMT

@talkalot wrote:
I believe the solution for Public Mobile is really simple double the data to their current plans this would be adding "True Value' to their customers.

Public Mobile is already offering incredible value with the current data plans that they offer, IMO. Doubling the data they currently offer would be an insane value (as shown by the immense interest in the November double data promo on a single plan).

Re: Solution For Public Mibile

fftljoe — Tue, 13 Dec 2016 21:37:09 GMT

sorry but @talkalot every post I've read that you authored is cancer.

had to be said .