topic Re: New plan change expired in Get Support

New plan change expired

Allanwc — Wed, 05 Jan 2022 06:17:10 GMT

Morning

Awhile back their was a promo for 4gb a month for 40 dollars (90 days.) Since I was midway into my current plan m, I went into my account and changed the plan to 4gb one which should happen tommorrow.. Today I double check my account and it still says 70bucks is due but when I looked at the new plan change pending it showed underneath expired?!?? I took screen shots of it so can someone please tell me what will happen on the expiry day?

Re: New plan change expired

stonechucker — Sun, 11 Dec 2016 17:32:09 GMT

The EXPIRED is simply the renamed line item for Fall Promo 2016. Your account is still setup to change. Autopay if you're signed up for it, should work overnight.

Re: New plan change expired

rkreddyb4u — Sun, 11 Dec 2016 18:33:56 GMT

yes - no need worry about this, as explained by @Allanwc Fall Promo 2016 is renamed to expired 😞

as you have this plan already, no Issues

Re: New plan change expired

mimmo — Mon, 12 Dec 2016 05:30:59 GMT

You might want to put a one time payment equal to amount owing + tax. Might help relive any issues with service disruptions and plan changes. There are some posts regarding this in the forums. In mobile do hard to find threads for you atm.

Re: New plan change expired

mashwani — Mon, 12 Dec 2016 05:29:59 GMT

Hey, i had a similar problem where the plan change did not go though. I hope this link helps. You should message cat_l. (Don't worry, they will change the plan for you but it might take a week or two)

http://productioncommunity.publicmobile.ca/t5/Self-Serve/Plan-did-not-change-on-last-date/m-p/121015#M9859