topic Re: Locked Out of Account - Help Needed in Get Support

Locked Out of Account - Help Needed

snowball93 — Wed, 05 Jan 2022 06:17:03 GMT

Does anyone know how to unlock their account? My password reset link has expired and I am locked out and unable to reset the password by myself.

I would like to get this cleared up so when it comes time to pay my bill, I can pay with no trouble and not lose my number or have my plan gone or anything of that sort.

Thanks for your help in advance.

PS I tried to contact via the get help section but it does not work. It says my email is incorrect when I did enter the correct one multiple times. Is something wrong with my account email as well?

Re: Locked Out of Account - Help Needed

Rockdaddy22 — Sun, 11 Dec 2016 12:20:29 GMT

You can still pay with a voucher or credit card via 611. I know it's not ideal, but I'm sure they'll get to you soon.

Re: Locked Out of Account - Help Needed

Luddite — Sun, 11 Dec 2016 16:18:19 GMT

I think you can request the account rest again from https://publicmobile.ca/en/on/get-help. In addition, since the reset is time sensitive, it would be wise to turn on email notification of private messages.

Re: Locked Out of Account - Help Needed

snowball93 — Tue, 13 Dec 2016 04:14:31 GMT

I am not able to send a message via the get help section. It says my email address is inaccurate when I entered the correct one. I tried multiple times and got the same message.