topic Re: Can't send MMS in Get Support

Can't send MMS

dearmusic — Wed, 05 Jan 2022 06:16:47 GMT

Hello, I searched around for this problem, and had found two possibilities,

one is APN setting change, I compared and checked several times that my APN setting is correct.

Second one is this post according to this post, I will need to ensure that I am subscribed to the picture message (MMS) feature.

I am now on my self-serve page, where is that subscribe to mms feature? I can't seems to find it anywhere.

Update: Apparently I can recieve MMS but I can't send MMS

Update 2: Here are some additional info. I am using Sony Xperia Z2, Android 6.0.1, APN setting exactly like this post. I am using google hangout as my texting app.

Re: Can't send MMS

X-Files — Sat, 10 Dec 2016 18:35:00 GMT

Which phone u r useing? more detail will be helpful.

Re: Can't send MMS

dearmusic — Sat, 10 Dec 2016 18:48:24 GMT

Sony Xperia Z2, Android 6.0.1, APN setting exactly like this post

Re: Can't send MMS

imcphers — Sat, 10 Dec 2016 18:48:25 GMT

Is the data connection on your phone working or have you run out of data?

Maybe add a screen shot of your APN settings as well.

Re: Can't send MMS

imcphers — Sat, 10 Dec 2016 18:55:04 GMT

APN type: default,mms,agps,supl,fota,hipri

Try adding mms to the APN type

Re: Can't send MMS

imcphers — Sat, 10 Dec 2016 18:59:27 GMT

Re: Can't send MMS

dearmusic — Sat, 10 Dec 2016 20:19:34 GMT

@imcphers

Just tried it, doesnt work...

My data is working fine, it's great!

Just can't MMS that's all...

I am on the promotion plan, is that why?

Re: Can't send MMS

computergeek541 — Sat, 10 Dec 2016 21:04:39 GMT

@@dearmusic,

If the APN setting were incorrect, you wouldn't be able to receive MMS messages either. So, I don't think tthat's the issue.

Re: Can't send MMS

oldman — Sat, 10 Dec 2016 22:23:20 GMT

@dearmusic wrote:

Update: Apparently I can recieve MMS but I can't send MMS

I don't see a setting for MMSC or did you just miss it in your screen shot.

MMSC: http://aliasredirect.net/proxy/mb/mmsc

Send yourself one...

Re: Can't send MMS

imcphers — Sat, 10 Dec 2016 23:07:47 GMT

Any chance your text app is blocking outbound MMS. Are you using Textra?

Have a look in its settings.

Re: Can't send MMS

dearmusic — Sun, 11 Dec 2016 00:55:47 GMT

@computergeek541

Oh, in that case it might be a public mobile issue?

@oldman

It still doesn't let me send MMS =(

@imcphers

I am using google hangout as my texting app, I believe it enables MMS when I enable SMS right?

Re: Can't send MMS

Luddite — Sun, 11 Dec 2016 01:44:00 GMT

Well, at least try the stock messaging app in case it's a Hangouts' issue.

How about a full factory reset, after creating a backup of course.

Re: Can't send MMS

imcphers — Mon, 12 Dec 2016 19:28:29 GMT

@dearmusic

Did you try another texting app - any luck in getting it to work?

Re: Can't send MMS

dearmusic — Mon, 12 Dec 2016 21:46:18 GMT

@imcphers

The xperia default one doesnt work also =(

Not sure what's wrong...

Re: Can't send MMS

imcphers — Tue, 13 Dec 2016 00:19:59 GMT

Couple of other thoughts.

Try your sim in another unlocked phone to see if this is an account setting on the PM side.

Try creating a new APN just in case there is something funny in the existing one.

This is very strange. It should work.

Re: Can't send MMS

lukejdiamond — Tue, 13 Dec 2016 14:27:39 GMT

Same issue here. Galaxy S4 with 4.4.2 operating system. APN settings have been checked, erased and put back in following the data connection instructions. Pictures could be sent over 'Whatsapp' no problem, so I deleted that app incase it was the culprit; but it wasnt.

Re: Can't send MMS

computergeek541 — Tue, 13 Dec 2016 19:01:52 GMT

@lukejdiamond wrote:
Same issue here. Galaxy S4 with 4.4.2 operating system. APN settings have been checked, erased and put back in following the data connection instructions. Pictures could be sent over 'Whatsapp' no problem, so I deleted that app incase it was the culprit; but it wasnt.

Using Whatsapp isn't a g good test. Whatsapp doesn't send or receive message through the MMS protocol. Whatsapp just sends the messages and images through instant messaging, using a regular internet connection.

Re: Can't send MMS

lukejdiamond — Tue, 13 Dec 2016 22:19:20 GMT

Yeah good point. I just thought maybe its settings were interfering with my stock message app as I cant send MMS. Ive tried many suggestions and still no luck. Data works fine and I receive mms with no problems, just cant send them.

Re: Can't send MMS

Teezem — Wed, 14 Dec 2016 01:41:24 GMT

FYI... Videos sent from iPhones via MMS won't work on Android phones

Re: Can't send MMS

lukejdiamond — Wed, 14 Dec 2016 17:10:55 GMT

@dearmusicThis will sound silly but I just realized my issue! Even after rechecking my apn settings I didnt notice it, and data still worked. But my MMSC was wrong. I had (http://aliasdirect.net/proxy/mb/mmsc) Correct way is http://aliasREdirect.net/proxy/mb/mmsc. No caps of course. : ) Finally I can MMS lol! Best of luck!