topic Re: unable to activate another phone in Get Support

unable to activate another phone

mxzoom — Wed, 05 Jan 2022 06:16:06 GMT

i am unable to get past this page 2

when i open the drop down bar there is nothing there????????

Re: unable to activate another phone

jheili99 — Fri, 09 Dec 2016 19:26:14 GMT

hi..

try to use a different browser or clear cache of the browser you are using..that usually helps with problems as this....

keep in mind to use a different email address as PM works only as 1 email address per line..

cheers

Re: unable to activate another phone

marissa19 — Fri, 09 Dec 2016 19:45:05 GMT

Maybe try using Firefox if you already have it installed on your computer!

Re: unable to activate another phone

imcphers — Fri, 09 Dec 2016 19:49:18 GMT

Try incognito mode in Chrome - that has worked for some people as well.

Re: unable to activate another phone

mxzoom — Fri, 09 Dec 2016 20:04:35 GMT

tried firefox, chrome incognito, and I E still blank in the drop down bar , very frustrating !!!!not much since in pm,ing mods cause they r all backlogged

Re: unable to activate another phone

mxzoom — Fri, 09 Dec 2016 20:05:57 GMT

Re: unable to activate another phone

imcphers — Fri, 09 Dec 2016 20:10:21 GMT

Ok one more try - try switching to French (FR button up by My Account) and see if that works.

Last ditch effort....

Re: unable to activate another phone

rkreddyb4u — Fri, 09 Dec 2016 20:12:30 GMT

ok try clearing cache, cookies and refresh with ctrl+F5, should work

Re: unable to activate another phone

UDP7 — Fri, 09 Dec 2016 20:22:18 GMT

@rkreddyb4u He tried with 3 different browsers and Chrome ingognito mode. Don't think clearling cookies/cache is going to do much.

Re: unable to activate another phone

rkreddyb4u — Fri, 09 Dec 2016 20:29:31 GMT

ok in that case give a try after 30 mins after that mod team can help if you still have have Issues

or try activating in FR site-https://activer.publicmobile.ca/ (In the past this worked perfectly for my friend)

Re: unable to activate another phone

mxzoom — Fri, 09 Dec 2016 20:32:03 GMT

gonna give the french a try loll , last ditch effort.....

Re: unable to activate another phone

jheili99 — Fri, 09 Dec 2016 20:32:19 GMT

hi..

i would assume it must be a problem on his/her side..otherwise we would have read about it in our forums by more people......only assuming as he'her can't be the only one today activating an account and nobody else reported this issue so far..

cheers

Re: unable to activate another phone

mxzoom — Fri, 09 Dec 2016 20:36:37 GMT

tried french too no luck gonna try on my phone

Re: unable to activate another phone

mxzoom — Fri, 09 Dec 2016 20:52:26 GMT

Shazia_K can u help me activate mt sim card

Re: unable to activate another phone

Luddite — Fri, 09 Dec 2016 22:22:58 GMT

@mxzoom I had this problem. For me cure was to turn off the ad/popup blocker.

Re: unable to activate another phone

mxzoom — Fri, 09 Dec 2016 23:14:11 GMT

nope just tried that cleared browser and cookies and turned off ad blocker , still no dropdown bar , cant get past the second page

Re: unable to activate another phone

mxzoom — Fri, 09 Dec 2016 23:24:23 GMT

got it i had to use a different postal code

Re: unable to activate another phone

jbeales — Sat, 10 Dec 2016 00:46:14 GMT

hi , i will keep trying until it goes thru if you try another browser you will get the errror msg sim is not valid

Re: unable to activate another phone

Luddite — Sat, 10 Dec 2016 01:21:41 GMT

@mxzoom What do mean by a different postal code?

Re: unable to activate another phone

mxzoom — Sat, 10 Dec 2016 01:28:31 GMT

I had to use a different postal code in my address