topic Re: Could this be the Plan Change Problem in Get Support

Could this be the Plan Change Problem

harveyg — Wed, 05 Jan 2022 06:15:50 GMT

Re: Could this be the Plan Change Problem

Luddite — Fri, 09 Dec 2016 17:07:55 GMT

It's confusing but based on my understanding this is correct. Process is:

1. current plan expires Dec 27

2. system applies any Rewards to your account a few hours before midnight

3. at midnight Dec 28 system takes Available Funds to pay the balance; if insufficient charges your credit card

4. when system "sees" plan is paid account is (re)Activated

Available Funds are normally 1 time payments you have made by credit card, or vouchers you've added.

Re: Could this be the Plan Change Problem

rkreddyb4u — Fri, 09 Dec 2016 17:10:16 GMT

strange but see if you unsubscribe for auto pay and then subscribe again will reset the date

Re: Could this be the Plan Change Problem

mimmo — Fri, 09 Dec 2016 17:14:42 GMT

@rkreddyb4u wrote:
strange but see if you unsubscribe for auto pay and then subscribe again will reset the date

do the dates match now that yo unsubscribes and resubscribed?

Re: Could this be the Plan Change Problem

Rockdaddy22 — Fri, 09 Dec 2016 17:19:37 GMT

Guys, Luddite just explained it.

Re: Could this be the Plan Change Problem

harveyg — Fri, 09 Dec 2016 17:23:26 GMT

No change in dates when I unsubscribe and resubscribe.

Re: Could this be the Plan Change Problem

harveyg — Fri, 09 Dec 2016 17:25:44 GMT

Would not having the same date eliminate the confusion over the messages generated by the system that the plan has expired?

Re: Could this be the Plan Change Problem

rkreddyb4u — Fri, 09 Dec 2016 17:35:02 GMT

looks good on my acct though

Re: Could this be the Plan Change Problem

Luddite — Fri, 09 Dec 2016 17:36:16 GMT

Yes, but then you'd miss out on this special feature!

Since service is not interrupted most customers never see that message. I have friend who's been with PM 3 years and has never looked at his account; same for my sister for the last year.

Re: Could this be the Plan Change Problem

harveyg — Fri, 09 Dec 2016 17:47:41 GMT

Do you mean that the dates match?

Re: Could this be the Plan Change Problem

stonechucker — Fri, 09 Dec 2016 17:51:40 GMT

The dates are a single day apart. Your current plan ends on day x, your renewal happens early morning day x+1.

This is how it works.

Re: Could this be the Plan Change Problem

harveyg — Fri, 09 Dec 2016 17:54:59 GMT

You mean that is how it is supposed to work. From reading on this forum it seems to not work quite often.

Re: Could this be the Plan Change Problem

MVP — Fri, 09 Dec 2016 18:04:31 GMT

@harveyg wrote:

No, the dates mismatch per se does not seem to pose a problem. I suspected it before, but it turned out to be not true. I think now that having Autopay ON is what somehow screws up the plan renewal process. I added funds manually via a single payment, and the renewal went on smoothly. More details here:

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Issues-with-quot-Future-Dating-quot-your-rate-plan/td-p/81463/page/23

Re: Could this be the Plan Change Problem

Rockdaddy22 — Fri, 09 Dec 2016 18:07:17 GMT

I had autopay on for girlfriends worked great on the 5th I believe. I did load the funds first with a voucher, but that's how I always do it anyway lol Mines on the 14th I'll let you guys know.

Re: Could this be the Plan Change Problem

harveyg — Fri, 09 Dec 2016 18:08:49 GMT

So if I disable autopay will I lose the $6 reward for autopay?

Re: Could this be the Plan Change Problem

Rockdaddy22 — Fri, 09 Dec 2016 18:13:38 GMT

Yes