topic Re: How do I cancel my PM service in Get Support

How do I cancel my PM service

oildrips — Wed, 05 Jan 2022 06:15:46 GMT

I need to know the proper steps in cancelling my PM service and getting my money back please. If its truly self service, where is my option to cancel? If you don't give me the option to cancel on my own, you need to respond to me in a reasonable amount of time. 24 hrs is not reasonable, as my issues are now on day 3.

This needs to be resolved today.

Re: How do I cancel my PM service

Rockdaddy22 — Fri, 09 Dec 2016 16:33:53 GMT

It probably won't be resolved today unfortunately. You'll just have to be patient, they'll eventually get to you.

Re: How do I cancel my PM service

Rockdaddy22 — Fri, 09 Dec 2016 16:35:08 GMT

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114863#U114863

Send an email, private message, twitter or facebook support.

Re: How do I cancel my PM service

rkreddyb4u — Fri, 09 Dec 2016 16:35:25 GMT

hey,

sorry to hear that but did you private message mod team already ?

Re: How do I cancel my PM service

mimmo — Fri, 09 Dec 2016 16:38:52 GMT

hi what are your issues?

if porting problem then use your old sim till the porting issue is resolved, PM will adjust your startdate or credit your account.

there is no official canceling, you either port out or don't renew service. depending on your issue they might do something.

Re: How do I cancel my PM service

Rockdaddy22 — Fri, 09 Dec 2016 16:50:41 GMT

He has a complicated issue unfortunately 😞 Wish I could help

Re: How do I cancel my PM service

oildrips — Fri, 09 Dec 2016 16:58:51 GMT

I've done what I can to remain positive about Public Mobile despite the issues that have been thrown at me.

I will be contacting the CRTC complaint line regarding my issues with Public Mobile and would encourage anyone else that has experienced the same type of failures to do so as well. It's unacceptable for a service company to operate in this way, and consumers have rights.

PM took my number without authorization. That is a violation of the privacy act. If I'm not important enough to have someone reach out and let me know what is going on, then we can let the CRTC and the Commissioner's office deal with it.

http://www.crtc.gc.ca/eng/info_sht/t12.htm

Re: How do I cancel my PM service

Luddite — Fri, 09 Dec 2016 17:00:12 GMT

If you have access to your account be sure to delete any credit card.

Re: How do I cancel my PM service

oildrips — Fri, 09 Dec 2016 17:12:37 GMT

My credit card already exists in the PM world, as the choice of going without a phone for 12 days or sigining up with a new number with the expectation of getting my old number back isn't really a choice at all. I had to provide my cc number.

Re: How do I cancel my PM service

carmennic — Fri, 09 Dec 2016 17:41:05 GMT

@Rockdaddy22 emails and PMs unfortuanately don't get you very far, My first email was sent on Nov 19 and I finally got a response on December 6. I have PM'd almost all of the MOD's with none of my messages being read. I don't understand why they say they have a 48 hour window in which to repsond if they can't respond in that timeframe. My phone fortunately is working but there are many out there that are not. The "service" which Public Mobile provides is terrible even for a self serve company. A true self service company would have a full self serve platform where you can actually resolve your issues.

Re: How do I cancel my PM service

Rockdaddy22 — Fri, 09 Dec 2016 17:42:38 GMT

Because before the promo it was 48hours. It's a different story now unfortunately.

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114863#U114863

Re: How do I cancel my PM service

Rockdaddy22 — Fri, 09 Dec 2016 17:43:43 GMT

Do you think you should be able to get your own refund?

Re: How do I cancel my PM service

oildrips — Fri, 09 Dec 2016 17:58:14 GMT

Promo or no promo, if the company is ill-equipped to deal with the influx of business it generated, it needs to train/empower more people to resolve this. With the number of employable people out of work, it really isn't good enough to say 'we are just overwhelmed' and not do anything about it. The problem isn't going to go away.

Acknwledging the problem and offering no visability into how PM is working to resolve it just makes people angry. A simple message would have/could have earned my patience, and the patience of others dealing with issues.

Companies aren't judged on what they do right. They are judged on what they do wrong, and how they make those wrongdoings right. Public Mobile hasn't offered anything back.

Re: How do I cancel my PM service

oildrips — Fri, 09 Dec 2016 17:56:07 GMT

Yes. This is a self service model, so I should be able to cancel my own service. Right now I rely on someone to acutally talk to me, which the lack of staff has already been identified as an issue. If its true self service, take the human aspect out of this process wherever possible.

Re: How do I cancel my PM service

stonechucker — Fri, 09 Dec 2016 18:01:53 GMT

@oildrips, the way you cancel your service is to port your number out. That is the self-service option all carriers give you.

Unfortunately, there is no refund here, as the terms of service state such.

File your complaint with the CCTS / CRTC, and see what happens.

I get you're frustrated, and disappointed, and frankly, I think I'd be in the same boat. But I know service will be back to sub 48 hour when this backlog has been resolved, as I saw said service before the promo period started.

BC and Alberta Fido offered a similar package for 4 days at the end weekend of this promo, and they were not ready for influx of customers looking to switch, whether it be in store, online, or by phone. This is hardly a one off problem in the industry.

Re: How do I cancel my PM service

carmennic — Fri, 09 Dec 2016 18:02:14 GMT

@Rockdaddy22 not nessesarily "get" your own refund but at least have an option to request a refund. With any other ocmpany you have window of time where you can actually change your mind. There is no way to actually get in touch with anyone with PM and they don't reply to private messages or even read them. I believe there will be a lot of complaints filed with the CRTC. I'm questioning the cost of "service" compared to the actual level of service I recieved with my previous provider. I'm not unhappy with the coverage with Public Mobile just their lack of ability to get back to people in a timely manor.

Re: How do I cancel my PM service

oildrips — Fri, 09 Dec 2016 18:08:15 GMT

My complaint as already been filed with CRTC and I'm currently in contact with Telus about this scenario. This is unacceptable behavior for Telus/Public Mobile.

Re: How do I cancel my PM service

Rockdaddy22 — Fri, 09 Dec 2016 18:08:21 GMT

Of course it was ill equipped, I think they've admitted many times. They're just doing their best now.

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114863#U114863

Re: How do I cancel my PM service

Rockdaddy22 — Fri, 09 Dec 2016 18:10:42 GMT

No ones forcing anyone to stay

You guys think your the first ones to talk like this. It's been going on for a month. Things were just starting to look better, and then the weird accidental ports or whatever started happening around the 6th.

Re: How do I cancel my PM service

Rockdaddy22 — Fri, 09 Dec 2016 18:12:55 GMT

@carmennic they do read and reply. Maybe just not quick enough for most.

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114863#U114863