topic ACCOUNT DISABLED in Get Support

ACCOUNT DISABLED

Wa — Wed, 05 Jan 2022 06:15:37 GMT

Hello Good morning

Is anyone Know anything about "your account has been disabled contact community for assistance"???

Re: ACCOUNT DISABLED

daredogg — Fri, 09 Dec 2016 12:28:48 GMT

Does your phone service still work?

You'll need to provide a few more details and when you are getting this error. Is it when you're logging into self-serve?

Re: ACCOUNT DISABLED

Wa — Fri, 09 Dec 2016 12:30:55 GMT

Yes there is no service, I tried different cell phone same result and when i login for selfserve i get this error of account disabled

Re: ACCOUNT DISABLED

imcphers — Fri, 09 Dec 2016 12:40:15 GMT

It looks like you will need to contact a moderator to get your account issue fixed.

Read this post. It contains the instructions and is a link on how to send a private message.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: ACCOUNT DISABLED

kav2001c — Fri, 09 Dec 2016 14:04:37 GMT

Disabled usually means account cancelled for non-payment or port out

Does your cell phone work right now?

Re: ACCOUNT DISABLED

Wa — Fri, 09 Dec 2016 14:10:09 GMT

No my phone is not working, I did my payment yesterday and port happened as well

Re: ACCOUNT DISABLED

Rockdaddy22 — Fri, 09 Dec 2016 14:17:19 GMT

@Shazia_K when get in, could you take a look at this no service issue, if you have time of course.

Re: ACCOUNT DISABLED

Wa — Fri, 09 Dec 2016 14:22:28 GMT

I think she is off today

Re: ACCOUNT DISABLED

Rockdaddy22 — Fri, 09 Dec 2016 14:30:33 GMT

I'll I can suggest is to try and get support by sending an email, a private message, twitter or facebook.

Re: ACCOUNT DISABLED

Wa — Fri, 09 Dec 2016 14:38:28 GMT

ok Thank you i will try

Re: ACCOUNT DISABLED

Luddite — Fri, 09 Dec 2016 16:37:54 GMT

You say you started a port-in yesterday? So, try your old SIM. If it works just keep using it until the PM SIM is functional. Do not close your old account; that will happen automatically. Or if you have another phone, use your old SIM in it and carry on with two phones.

Meanwhile, if your service is down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Some patience will be necessary. 🙏

Re: ACCOUNT DISABLED

Wa — Fri, 09 Dec 2016 16:40:18 GMT

my number transfered yesterday so i don't have any option other than wait i think

Re: ACCOUNT DISABLED

mimmo — Fri, 09 Dec 2016 17:12:29 GMT

@Wa glad to see the positive attitude,in the face of service disruption.

As mentioned best thing is to send a private message to the mods, shazia is off today so you can try a different one (not shure who is online at moment), put your phone number in the message and as much info as possible, also reference this thread. In you subject put "account disabled no service after payment and successful port, " or something similar, that shows teh gravity/urgency of the issue.

Keep being positive.

Re: ACCOUNT DISABLED

Mary_M — Fri, 09 Dec 2016 18:29:38 GMT

Hey @Wa,

Thank you so much for your patience!

It appears as though you ported out your number last night. I will be sending you a private message, kindly view it!

Mary

Re: ACCOUNT DISABLED

Luddite — Fri, 09 Dec 2016 19:07:30 GMT

If you port-out your Public Mobile number to another carrier, your account is immediately disabled.

Re: ACCOUNT DISABLED

Rockdaddy22 — Fri, 09 Dec 2016 19:10:41 GMT

@Wa what could've possibly happened?

Re: ACCOUNT DISABLED

talkalot — Fri, 09 Dec 2016 19:13:57 GMT

I have the same issues where my number has become deactivated. Please can one of the MOD's activate my number so that the port can be completed. It has been 4 days now. Please email to the address on file.

Re: ACCOUNT DISABLED

imcphers — Fri, 09 Dec 2016 19:20:30 GMT

@talkalot

You will need to send a private message with your details to a moderator to get this looked at - just tagging along on an existing thread will not get noticed.

Have a read of this and follow the instruction and the link on how to send a private message.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: ACCOUNT DISABLED

Wa — Fri, 09 Dec 2016 19:23:29 GMT

Couple of days ago freedom mobile deactivate my service which was with my original number, I thought Public mobile port my number and then tried my pm sim but it was with no service , anyways long story short everything setup correctly in the meantime freedom mobile assigned me a new number, but when I get up in the morning I was with no service at pm sim and my account was disabled as well. at last I try my freedom sim I found it is with my original no so it means freedom mobile port my original number without my permission from PM. I hope you understand all of it

Re: ACCOUNT DISABLED

talkalot — Sat, 10 Dec 2016 01:01:18 GMT

I have done this already email internal contacts and PM to Mods to response.