topic Number Ported and No Account Details in Get Support

Number Ported and No Account Details

DG2016 — Wed, 05 Jan 2022 06:14:51 GMT

Not sure who to contact regarding this matter. I have sent an email and had no luck.

My number has been ported and I don't have an account number with Public Mobile to port my number back to my network. Please help!

Re: Number Ported and No Account Details

rkreddyb4u — Thu, 08 Dec 2016 17:15:18 GMT

Mod team @Shazia_K can help, you can private message with details.

Re: Number Ported and No Account Details

DG2016 — Thu, 08 Dec 2016 17:17:25 GMT

Thanks for the recommendation! I messaged her this morning, but haven't got a response yet. I understand she must be really busy! It's just frustrating because I haven't had access to anything for 2 days now and I need my phone number back desperately.

Re: Number Ported and No Account Details

nishufan — Thu, 08 Dec 2016 17:57:07 GMT

Hi @DG2016

You log in the my account. and your PM account number is on the right side as shown in follow figure.

Re: Number Ported and No Account Details

DG2016 — Thu, 08 Dec 2016 18:01:25 GMT

Hi @nishufan

I can't log-in/register because it doesn't recognize my number or email address because I never fully committed to switching to Public Mobile. Yet my number has been ported. So I don't have access to "My Account" really, and that's the information I need.

Hopefully @Shazia_K is able to fix this for me so I can port back my number!

Re: Number Ported and No Account Details

Rockdaddy22 — Thu, 08 Dec 2016 18:03:30 GMT

This has been happening more and more in the last couple days, had never seen it before. Not exactly sure what's going on, is a human or a computer pushing these ports?

Re: Number Ported and No Account Details

nishufan — Thu, 08 Dec 2016 18:07:51 GMT

Hope they can fix it asap.

Re: Number Ported and No Account Details

rinkoedo — Thu, 08 Dec 2016 18:10:15 GMT

According to the last support update, expect a 12-day wait to first response. You should find way to escalate up to Telus.

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/td-p/114863/page/22

Re: Number Ported and No Account Details

Luddite — Thu, 08 Dec 2016 18:58:26 GMT

This seems to happen when a customer reaches the payment section after setting up a port-in. As one leaves the Phone Number page the system seems to set up the requested phone number, either new or the port-in. If the customer abandons activation later the account is not created (not payed for) BUT the port-in request has been sent.

Re: Number Ported and No Account Details

rinkoedo — Thu, 08 Dec 2016 19:22:27 GMT

There seem to be some manual eff up behind the scene.

Nov 20 - end of 12GB promotion

Dec 6 - multiple reports of numbers ported to PM without authorization

Re: Number Ported and No Account Details

DG2016 — Thu, 08 Dec 2016 19:34:54 GMT

That is really inconvenient, because this has made my account with my network inactive, which means I have to purchase a new sim and set up a new account. There is no message or warning that the number would be ported even though one abandons it half way.

Re: Number Ported and No Account Details

rinkoedo — Thu, 08 Dec 2016 19:37:25 GMT

I had to do the same thing getting a new sim and reinstating service. Plus all the time wasted trying to restore whatever special retention features.

Some one in Public Mobile should be fired for this mess.