topic Re: Activation error/Refund in Get Support

Activation error/Refund

utsdbl — Wed, 05 Jan 2022 06:14:34 GMT

I'm having the same error as it seems like a lot of people are having, where I activated my sim and there was a "payment error" after which my card was charged but my service wasnt activated and my account seemed to disappear from the system. I've replied to several threads on the topic and sent PMs to several mods over the last few days, with no acknowledgement.

I understand that part of the model for this discount service is a barebones support apparatus, but waiting 2 weeks for a service that is prepaid and presented as if it would be rendered immediately is unacceptable, bordering on scam. If it's going to take "12 days" to activate the service I already paid for, then I expect a refund within the next day--both for the service and the sim card--because that shouldn't take more than a moment to queue up.

Re: Activation error/Refund

Rockdaddy22 — Thu, 08 Dec 2016 14:31:38 GMT

@Shazia_K here's someone with no service, I'm sure they'd really appreciate the help 🙂

Things were insane for awhile but it's getting better I promise.

Re: Activation error/Refund

utsdbl — Thu, 08 Dec 2016 14:38:06 GMT

Thanks for the reply. I hope so. It's just not feasible for me to unexpectedly go two weeks without wireless service, and it's at the point where I'm going to have to bite the bullet and go back to one of the large carriers.

Re: Activation error/Refund

Rockdaddy22 — Thu, 08 Dec 2016 14:44:53 GMT

I know it's unacceptable and I swear it's getting better around here. Hopefully Shaz will have time to fix you up this morning.

So this is just a failed activation? You're not attempting a port?

Re: Activation error/Refund

Shazia_K — Thu, 08 Dec 2016 14:48:53 GMT

Hello @utsdbl,

I'm sorry about this,

Can you please reboot your phone? everything should be good to go now.

Please also create your self-serve account here https://selfserve.publicmobile.ca/self-registration/

Let me know how it goes.

Thanks,

Shazia

Re: Activation error/Refund

Rockdaddy22 — Thu, 08 Dec 2016 14:53:23 GMT

See, they're trying, it'll only get better.

Thanks a lot Shaz 🙂

Re: Activation error/Refund

utsdbl — Thu, 08 Dec 2016 14:56:45 GMT

Thank you @Shazia_K! It seems to be working great now. If it continues to, you can consider me a happy customer. I know this may not be under your control, but I would really suggest you guys implement a support ticket system.

Re: Activation error/Refund

Rockdaddy22 — Thu, 08 Dec 2016 14:59:22 GMT

They know support needs a lot of work lol It should be smooth sailing from here 🙂