topic Re: Account Suspended! in Get Support

Account Suspended!

cyjames66 — Wed, 05 Jan 2022 06:14:22 GMT

Hello,

I had activated new public sim, a 90 days plan for $126 with auto pay and a $10 additional on November 8, 2016. However, today December 8, my phone stopped working.When I checked my account, it has been suspended for no money and the sim is in a plan of $171. It took my extra $10 too. Before it was showing, my next payment date as February 8 and amount $135- scheduled change in plan. I do not know what happened now.
Please have a look and advise me what to do next. @Mary_M @Shazia_K

Thank you

Cynthia

Re: Account Suspended!

MoreYummy — Thu, 08 Dec 2016 07:24:41 GMT

This must be system messed up. It can be fixed by mod only.

Hope they dont have much back log as before.

Re: Account Suspended!

Luddite — Thu, 08 Dec 2016 15:25:29 GMT

Sounds like the new bug.

Re: Account Suspended!

cyjames66 — Fri, 09 Dec 2016 06:18:40 GMT

My husband had issues when he activated his sim. He had to wait for a week to get the sim working after payment. To me, this issue occured in the middleof use. I can not make or recieve calls and texts.

Moderators,please help me. How can I make payment now (like the system says) as I had already paid for three months!

@sandip499

Re: Account Suspended!

cyjames66 — Wed, 14 Dec 2016 03:10:26 GMT

Shazia looked into my case. Now my sim is working good and it shows correct plan details.

Thank you Shazia and guys!