topic Re: Cancelling Contract in Get Support

Cancelling Contract

gautam — Wed, 05 Jan 2022 06:14:11 GMT

Hi, I would like to cancel my contract that started on November 29 under the Canadian Radio-television and Telecommunications Commission rules (http://crtc.gc.ca/eng/phone/mobile/prepay.htm). I have tried emailing support but haven't received a response since a week. Thanks!

Re: Cancelling Contract

UDP7 — Thu, 08 Dec 2016 03:36:53 GMT

Good luck with that.

Re: Cancelling Contract

Rockdaddy22 — Thu, 08 Dec 2016 03:47:08 GMT

Send an email through contact us.

Re: Cancelling Contract

stonechucker — Thu, 08 Dec 2016 03:48:44 GMT

Go right ahead. There is nothing stopping you from walking away. You have paid for your service, and as this is prepaid, there is no refund.

if you choose to stay, because your number port is still in limbo, the moderators have been restarting service as of the date they are fully functional, so all is not lost.

if you have already sent a moderator a PM, freat, it is in the queue to be addressed. Current backlog is around 12 days as of the last update, which I'm sorry, was unfortunately more than a week ago.

I know the wait is frustrating, and I'm sure you have a backup plan in place, so I hope when your service is restored for you, your time with Public Mobile will be worth the wait.

Re: Cancelling Contract

gautam — Thu, 08 Dec 2016 03:48:52 GMT

I did, my support request is #1492-5268.

Re: Cancelling Contract

Rockdaddy22 — Thu, 08 Dec 2016 03:49:41 GMT

You'll get what you paid for just please be patient

Re: Cancelling Contract

gautam — Thu, 08 Dec 2016 03:51:13 GMT

CRTC Wireless Codes say that I should be able to cancel the contract within 15 days of its start with a full refund. That's what I am looking for. I'll be lodging an official complaint unless this can get resolved soon.

Re: Cancelling Contract

UDP7 — Thu, 08 Dec 2016 03:52:27 GMT

@gautam I suggest you create a thread tagging a mod (Shazia_K) tomorrow around noon. That's where I see people's problems get resolved.

Re: Cancelling Contract

XJin — Thu, 08 Dec 2016 03:59:09 GMT

CRTC Wireless Codes say that I should be able to cancel the contract within 15 days of its start with a full refund. That's what I am looking for. I'll be lodging an official complaint unless this can get resolved soon.

I think you understand this wrong.

What they are saying is "to cancel your contract and return your phone at no cost, within 15 days and specific usage limits, if you are unhappy with your service", so means is you contracted a phone with the plan, and you returned the phone within 15 days, there should be no penalty charge for the cancellation and no charge for remaining balance of the contracted phone due to you break your contract. Nothing says refund and you did not contract a phone with PM.

Correct me if I'm wrong on this.

Re: Cancelling Contract

Rockdaddy22 — Thu, 08 Dec 2016 03:59:29 GMT

Come back around 9am tomorrow maybe we can help you out.

Re: Cancelling Contract

stonechucker — Thu, 08 Dec 2016 03:59:48 GMT

@gautam, when did you register, and what are your issues.

Have you asked for help with your services yet? I see you're new to the community forum only today, so if it's a port not yet completed, this could be fine by morning.

we are trying to help you.

Re: Cancelling Contract

Rockdaddy22 — Thu, 08 Dec 2016 04:00:10 GMT

This is prepaid. That is for post paid month to month.

Re: Cancelling Contract

XJin — Thu, 08 Dec 2016 04:02:31 GMT

@Rockdaddy22 Were you replying to me? If yes, No, what I copied was from prepaid section.

Re: Cancelling Contract

KK — Thu, 08 Dec 2016 04:15:11 GMT

@guatam

You have to file your complaint with the "crtc". You can file online.

Re: Cancelling Contract

zoomzoom87 — Thu, 08 Dec 2016 04:16:42 GMT

Too bad, so sad. It really is a great service, if it's working.

Re: Cancelling Contract

Subbanator96 — Thu, 08 Dec 2016 04:31:34 GMT

Interesting, id agree to the confusion between the "no cost" for up to 15 days, not sure if its for the plan and phone price orjust the plan price. Although its good to know! Thanks for posting this, sorry you've been having so much trouble.

Re: Cancelling Contract

MoreYummy — Thu, 08 Dec 2016 07:30:01 GMT

There must be some frustrated customers in pass some weeks. Wondering if public mobile will refund voluntarily. Since many of them have no service.

Re: Cancelling Contract

Rockdaddy22 — Thu, 08 Dec 2016 08:36:49 GMT

When they fix the account they'll credit you for lost time.

Re: Cancelling Contract

Rockdaddy22 — Thu, 08 Dec 2016 08:37:18 GMT

CRTC isn't even the right place to complain

Re: Cancelling Contract

Mana — Thu, 08 Dec 2016 16:25:13 GMT

@gautamsorry to hear that.