topic Re: Can't Register Sim in Get Support

Can't Register Sim

bhadfield — Wed, 05 Jan 2022 06:13:59 GMT

I am totally unable to register my sim card.

First I got stopped during the number port portion with the alternate number regex problem. So I followed advice from this community and restarted the process with the idea that I would choose a new number and then port my old one.

When I get to the number porting screen 1 of 2 things happen

1) there are no regions in the region drop down so I can continue

2) there is no region dropdown and the continue button is inert

Re: Can't Register Sim

bhadfield — Thu, 08 Dec 2016 00:04:04 GMT

I just tried again on a new restarted browser (chrome this time) and it became unresponsive.

Re: Can't Register Sim

Luddite — Thu, 08 Dec 2016 01:33:47 GMT

First read this before you try again:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/The-Guide-to-Headache-Free-PM-Signup/m-p/99033#M18556

When you do try activation:

- DO NOT port-in your current number duing activation; take a temporary number

- clear your browser's cache and turn off any ad/popup blocker

- if your name(s) is longer than 10 characters shorten it

- be sure your postal code is entered WITHOUT spaces

- choose any valid Canadian number as “Alternate” that is not your own

If that fails follow the directions in this link:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#M5581

Channel your patient persona. 🙏

Re: Can't Register Sim

bhadfield — Thu, 08 Dec 2016 13:13:57 GMT

Tried using the advice. I still can't get past the "2. Choose Phone Number" step.

The continue button does nothing. I'll message a moderator but I'm having serious second thoughts.

Re: Can't Register Sim

bhadfield — Fri, 09 Dec 2016 22:23:32 GMT

All good - I shortened my name and removed the space in the postal code. The form submissions worked.

Thanks for the help.

Re: Can't Register Sim

mikefradette — Fri, 09 Dec 2016 22:34:47 GMT

Deleted