topic Re: plan expire in Get Support

plan expire

pingtang — Wed, 05 Jan 2022 06:13:46 GMT

message from public mobile saying my plan expired and will deactivate after 90 days, has to pay on or before Dec.29, I have auto pay, and my plan expire and auto pay on Feb, 2017. Why?

Re: plan expire

ech_786 — Wed, 07 Dec 2016 19:58:27 GMT

I want to know why you are getting this message..

Re: plan expire

makkahn28 — Wed, 07 Dec 2016 19:59:09 GMT

I think PM has another Glitch running amuck.

Re: plan expire

ech_786 — Wed, 07 Dec 2016 20:00:26 GMT

my plan is expiring sometime in Feb.. I am just worried...

I have autopay on....

Re: plan expire

makkahn28 — Wed, 07 Dec 2016 20:01:54 GMT

It's a Glitch, nothing for you to worry.

If Service still functions, Your OK.

PM should still look into this, so no surprises occur

Re: plan expire

akcard — Wed, 07 Dec 2016 20:08:58 GMT

This was posted earlier this week to the idea lab:

http://productioncommunity.publicmobile.ca/t5/Public-Lab/Update-warnings-on-self-serve-during-renewal/idi-p/117287

Sounds very similar to the glitch you guys are seeing. Has some screenshots so those might help you out.

Re: plan expire

ech_786 — Wed, 07 Dec 2016 20:15:03 GMT

Thank you all for making this clear.

Hope mods will clear this glitch.

Cheers!

Re: plan expire

NDesai — Wed, 07 Dec 2016 20:24:22 GMT

@akcard That post is when you go through renewal.

In OP's case, i believe he activated 90 days promo plan recently, and all of the sudden before 90 days period, it expired/suspended. I think this is something new popping up and its a glitch.....

OP, If your status doesn't change and you don't have service, send private message to one of the mod.

Re: plan expire

akcard — Wed, 07 Dec 2016 20:34:51 GMT

@NDesai

I understand it was for renewal but it is one of the only posts with screenshots that I found looking through the forum. I remember seeing your post about the glitch and thought it might be similar to what the issue here is. It sounded like a related glitch so I posted the link to the idea so the OP could be aware that this type of glitch has been happening.

You do make a good point though. Sending a PM is the way to go if the status doesn't change. Unfortunately because of:

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114863

it might be a week or two until it is resolved.

In the interm, perhaps tagging the mods, @Shazia_K, might help with awareness to this glitch or at the very least, a quick acknowledgement of the glitch to give OP, and others with the same issue, peace of mind.

Re: plan expire

pingtang — Tue, 13 Dec 2016 00:25:04 GMT

Hi, thanks for all the replies. I did some searching, and forgot to mention that this only happened after I added a US roaming package. A lot of other people seem to be having the issue too, so I am going to PM a mod. Thanks again for all the advice.

Re: plan expire

pingtang — Thu, 15 Dec 2016 17:32:41 GMT

That's the message I got: Your account has been suspended......

I think the reason may be I add-on 10 days U.S. roaming package when I travelled to U.S. on Nov.26?

Your account has been suspended. Make a payment to reactivate your current plan.

Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service.

Reactivate Current Plan

Amount due to top-up your previous plan $120.00
Plan Expiry Date: Nov 28, 2016
Account Deactivation Date: Dec 29, 2016
Current Balance: $0.00

Account Status: Plan Expired

My Plan
Pick & Pay
$120 per 90 Days
Plan Details

My Rewards
- AutoPay Reward ($6)
- Community Reward $0
- Refer-a-Friend Reward ($6)
To learn more about Rewards, visit our Community

My Rewards

My Add-Ons
Booster Name Amount Used
12GB Data
714.359 / 12288 MB

AutoPay
You are currently registered for dynamic Autopay
AutoPay Next Payment Date: Feb 8, 2017
AutoPay Amount: This is your plan cost minus Rewards. Any Available funds will be applied first.

Booster Name	Amount Used
12GB Data	714.359 / 12288 MB