topic Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam in Get Support

Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roaming Addon

rkreddyb4u — Wed, 05 Jan 2022 06:13:37 GMT

@Shazia_K I hope you can resolve them in one shot - looks one Issue but for multiple friends

http://productioncommunity.publicmobile.ca/t5/Discussions/Plan-Expired-Your-account-has-been-suspended-Back-from-US-Travel/m-p/118474
http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/URGENT-PLEASE-HELP-ACCOUNT-SUSPENDED-AFTER-US-ROAMING-ADDED-NO/m-p/118381
http://productioncommunity.publicmobile.ca/t5/Discussions/RE-plan-expire-120-days-when-I-added-US-Roaming/m-p/118309

http://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Account-Suspended-not-sure-why-and-can-t-resolve-it/m-p/118276

http://productioncommunity.publicmobile.ca/t5/Self-Serve/Account-Suspended-after-US-Roaming-Cannot-Add-Add-ons/m-p/118637

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

akcard — Thu, 08 Dec 2016 15:56:41 GMT

Adding one more:

http://productioncommunity.publicmobile.ca/t5/Self-Serve/Account-Suspended-not-near-autorenewal/m-p/119212/highlight/false#M9664

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

ashea89 — Thu, 08 Dec 2016 16:20:38 GMT

Having the same issue. Adding reply here instead of new thread.

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

Edeymc — Thu, 08 Dec 2016 18:36:49 GMT

Oh me too: http://productioncommunity.publicmobile.ca/t5/Discussions/Account-suspension-mid-term/m-p/110718

I did get an auto generated email:

"""

Topic: Account suspension mid term?
Date: 11-26-2016 10:41 AM

Did it solve your problem?

Click here to view the replies and mark one as an Accepted Solution.

This helps others find helpful answers in the community too!

"""

Which is hilarious.

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

ReillyWood — Fri, 09 Dec 2016 05:34:25 GMT

Me too. On 2 accounts. 2d after adding US roaming.

Rob Wood

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

akcard — Fri, 09 Dec 2016 15:43:15 GMT

Another one with two users experiencing the glitch:

http://productioncommunity.publicmobile.ca/t5/Discussions/purchased-another-travel-plan-for-my-second-US-trip-now-a-second/m-p/119930/highlight/false#M38058

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

kevinf — Sat, 10 Dec 2016 15:52:39 GMT

When did pm add roaming? I don't recall when I signed up.

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

mnixon76 — Sat, 10 Dec 2016 20:45:53 GMT

My "account suspended" problem was fixed today by a mod. What a relief!

Mine was triggered by adding US roaming back in November. I would be hesitant to add US roaming now until the bug is fixed. It would be nice to hear from people who added US roaming and *didn't* find their account suspended two days later.

It appears the account had to be reset on the backend by a mod and they communicated this to me via private messaging.

It took about 15 days from my first request for help to get this addressed - so close to the 12 days they were saying you'll have to wait on average for support.

Do remember to check your private messages for a mod's response. I wasn't able to get automated email notifications when a mod replied. I could have been waiting longer if I hadn't been checking my private messages obsessively everyday.

All the best to everyone having this same issue. I understand how incredibly stressful it is to see your account due to expire without any option to fix it on your end. At least the fix is quick and simple as long as a mod helps out.

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

ReillyWood — Sat, 10 Dec 2016 22:32:22 GMT

My problem still exists in that 2 accounts show suspended but both are otherwise working fine.

Glad to see that I had service when I landed back in Canada.

Rob Wood

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

kevinf — Mon, 12 Dec 2016 03:30:39 GMT

Happened to me after adding us roaming
@Shazia_K can you please take a poke at my account

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

jenrqz — Wed, 14 Dec 2016 03:31:41 GMT

Happened to me too after adding US roaming. Says my account will be deactivated Jan. 1. I've messaged three different mods. Time's running out 😞

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

bi5551 — Thu, 15 Dec 2016 19:12:22 GMT

Same problem. I have until Jan 4th or my account will be deactivated. Added a US roaming package on 3-Dec-2016.

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

bi5551 — Sat, 17 Dec 2016 21:43:38 GMT

Also I panicked and added $120 to my account balance, but it hasn't showed up.

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

ReillyWood — Sun, 18 Dec 2016 07:17:52 GMT

I did the same/similar, but took it up to $360 through various attempts to get it out of suspended. PM one of the mods to have them get the refund team involved. It'll take a few weeks or so but you'll get it resolved.

Rob Wood

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

MoreYummy — Sun, 18 Dec 2016 07:30:58 GMT

Im pretty sure they are aware of them now, just need to wait for them to fix it one by one.

Also they need to have a solution to this US roaming issue, it is too many. Hopefully it is fixed when im going down to states next year. It is scary to add roaming . 😄

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

kevinf — Thu, 22 Dec 2016 16:42:49 GMT

I had my previous roaming issue fixed last week. I just roamed again on Monday, and so far no suspended messages, so I think they fixed it 🙂

Thanks PM team.

$10 to run over to the states, and still have a suitable ammount of data for googling products / services /navigation is so key in this day of age.

Re: Multiple threads on Issue - "Plan Expired - Your account has been suspended" - US Roam

Rockdaddy22 — Thu, 22 Dec 2016 16:44:46 GMT

Yes this issue has been fixed.