topic Re: No Service??? 5 Days in Get Support

No Service??? 5 Days

Raja625 — Wed, 05 Jan 2022 06:13:21 GMT

I need HELP. 5 days ago i suddenly lost service and it has yet to return. I've tried rebooting the phone and it fixes nothing. I need some help urgently.

Re: No Service??? 5 Days

CaNuCk07 — Wed, 07 Dec 2016 14:39:58 GMT

@Raja625 Did you make any changes to your account at all?

You'll have to send a private message to the moderators, they can sort out your issue.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: No Service??? 5 Days

Raja625 — Wed, 07 Dec 2016 14:40:18 GMT

My plan changes to the fall promo on the first. It was fine for a day then i lost service.

Re: No Service??? 5 Days

CaNuCk07 — Wed, 07 Dec 2016 14:41:49 GMT

@there looks to be an issue with the plan changes for sure. Make sure you private message the modertaors and provide them with the necessary info.

Re: No Service??? 5 Days

Rockdaddy22 — Wed, 07 Dec 2016 14:42:30 GMT

@Shazia_K if you could give this a quick fix that'd be great

Re: No Service??? 5 Days

Shazia_K — Wed, 07 Dec 2016 14:51:50 GMT

Hello @Raja625,

I'm sorry about this,

Can you try rebooting your phone? everything should be functional.

Thanks,

Shazia

Re: No Service??? 5 Days

Rockdaddy22 — Wed, 07 Dec 2016 14:53:48 GMT

You're the best 😉

Re: No Service??? 5 Days

Raja625 — Wed, 07 Dec 2016 14:54:14 GMT

Hey @Shazia_K

As i said in the post i tried rebooting sevral times. No dice. I also tried reinserting the sim. Nothing seems to be working.

Re: No Service??? 5 Days

Rockdaddy22 — Wed, 07 Dec 2016 14:55:02 GMT

She fixed it for you, please try again 🙂

Re: No Service??? 5 Days

Rockdaddy22 — Wed, 07 Dec 2016 14:55:43 GMT

This is a known bug that they can fix quickly

Re: No Service??? 5 Days

Shazia_K — Wed, 07 Dec 2016 14:56:57 GMT

@Raja625,

Oh I'm sorry to hear that it's still not working.

Everything is looking good on our side, what phone are you using? did you buy a new phone recently?

Please let me know so we can try different suggestions.

Re: No Service??? 5 Days

Raja625 — Wed, 07 Dec 2016 14:57:07 GMT

Yep still nothing. I have no clue. When i boot up my phone it says "Service Disabled" before quickly changing to "Emergency Calls Only".

Re: No Service??? 5 Days

Raja625 — Wed, 07 Dec 2016 14:57:45 GMT

@Shazia_K its an LG G3. Same phone i've been using using.

Re: No Service??? 5 Days

Rockdaddy22 — Wed, 07 Dec 2016 14:57:47 GMT

Have you tried rebooting since she fixed it?

Re: No Service??? 5 Days

Rockdaddy22 — Wed, 07 Dec 2016 14:58:01 GMT

Ok I see

Re: No Service??? 5 Days

Raja625 — Wed, 07 Dec 2016 14:58:25 GMT

@Rockdaddy22 yep twice now. Still nothing

Re: No Service??? 5 Days

Rockdaddy22 — Wed, 07 Dec 2016 14:58:33 GMT

Anyway to try it in a different phone?

Re: No Service??? 5 Days

Shazia_K — Wed, 07 Dec 2016 14:59:15 GMT

Can you please send me the IMEI # of the phone? also, can you try your SIM card in another unlocked phone?

Re: No Service??? 5 Days

Rockdaddy22 — Wed, 07 Dec 2016 14:59:17 GMT

I'm worried your sim might be toast, but I don't know.

Re: No Service??? 5 Days

Raja625 — Wed, 07 Dec 2016 14:59:20 GMT

Sadly i dont have any other phones available atm.