topic Re: Unable to make or receive phone calls after plan change in Get Support

Unable to make or receive phone calls after plan change

brunovoyer — Wed, 05 Jan 2022 06:13:14 GMT

Hi everyone,
I changed my plan yesterday for the new 40$ 90 days/12Gb.
Everything is fine except I can't make nor receive phone calls. It says I don't have a LD option (though trying a loc number).
I did buy a LD option to see if that would fix the issue, unsuccessfully.
I also selected the T-911 $0 option at the recommendation of a PM user, unsuccessfully.
Any ideas?
Many thanks for your help!
Bruno

Re: Unable to make or receive phone calls after plan change

makkahn28 — Wed, 07 Dec 2016 14:17:45 GMT

Just curious: Did You get the Promo in time? If so, Lucky U lol

Re: Unable to make or receive phone calls after plan change

makkahn28 — Wed, 07 Dec 2016 14:18:34 GMT

Also, what Prov U in and where U calling Too? Just so that we can see what to do

Re: Unable to make or receive phone calls after plan change

Rockdaddy22 — Wed, 07 Dec 2016 14:19:03 GMT

These new bugs are unbelievable, I hate them so much. This is definitely unacceptable, hopefully you can get it solved today.

I'll tag a couple mods @Mary_M or @Saray_O or any other mod, could you fix this up quick if you get a chance today.

Re: Unable to make or receive phone calls after plan change

makkahn28 — Wed, 07 Dec 2016 14:20:16 GMT

I agree @Rockdaddy22, The issues are absolutely unsatisfactory, needs attn

Re: Unable to make or receive phone calls after plan change

Rockdaddy22 — Wed, 07 Dec 2016 14:22:08 GMT

Absolutely
These are new bugs that got introduced lately, not sure how it happened, but hey need to be fixed ASAP.

Re: Unable to make or receive phone calls after plan change

brunovoyer — Wed, 07 Dec 2016 14:25:24 GMT

Thanks you all for your help.
I have been a PM customer since the beginning in Montreal, Quebec.
Never had an issue before and always enjoyed great customer service when I had access to it via 611.
PM made the plan change yesterday as I had made a pre-arrangement with customer service a month ago, before leaving the country, otherwise I would have missed the plan promo deadline.
Now, after the plan change, no phone call can be received or made. Even calling my own number to access voice mail won't work.

Re: Unable to make or receive phone calls after plan change

makkahn28 — Wed, 07 Dec 2016 14:29:22 GMT

@Shazia_K, @Jeremy_M, @Mary_M, @Saray_O, @Caroline_D, @Amanda_C, @Tony_T, @brunovoyer requires help, the Promo @brunovoyer switched to has created some havok, and it requires attn please

Re: Unable to make or receive phone calls after plan change

Shazia_K — Wed, 07 Dec 2016 14:39:57 GMT

Hello @brunovoyer,

I'm very sorry to hear about this,

Can you please reboot your phone? everything should be functional.

Thank you @makkahn28

Shazia

Re: Unable to make or receive phone calls after plan change

brunovoyer — Wed, 07 Dec 2016 14:54:07 GMT

Yes, now everything us working.
Thank you so much for your help.
Thanks also to your collaborators for bringing this issue to your kind attention.
May all be happy!
With very best wishes,
Bruno

Re: Unable to make or receive phone calls after plan change

makkahn28 — Wed, 07 Dec 2016 15:08:23 GMT

No Problem @Shazia_K, PM, No, We, we Need U more than ever, wished there was 1000 @Shazia_K's we desperately need delicate, calm and soothing hands, these issues and glitches are causing so much problems, I wish I could help PM myself, I would hunt those Glitches into the nxt millenium

Re: Unable to make or receive phone calls after plan change

fehrge — Wed, 07 Dec 2016 16:18:52 GMT

@Shazia_KI have the exact same problem on two separate accounts, I sent a private message on November 22 about a failed plan change, and then a few days later I lost phone service, so on November 28 I sent another private message to a mod, and neither of the messages have even been read. I've been waiting patiently till now, but I've been without phone service for almost two weeks now, and I've missed some very important phone calls. Any idea when this will be resolved? This is the second time I've been without service for a period of time due to a failed plan change.

Re: Unable to make or receive phone calls after plan change

Rockdaddy22 — Wed, 07 Dec 2016 16:29:58 GMT

@Shazia_K if you have time today can you look into these 2 accounts. It sounds like at least one account has no service.

Re: Unable to make or receive phone calls after plan change

Shazia_K — Wed, 07 Dec 2016 16:38:08 GMT

Hello @fehrge,

I'm sorry for the long wait,

Can you restart both of your phones? everything has been changed accordingly and everything should be working now.

Thanks,

Shazia

Re: Unable to make or receive phone calls after plan change

Rockdaddy22 — Wed, 07 Dec 2016 16:45:28 GMT

Awesome work work as always 🙂 Thanks as always Shaz

Now I'm off to bed, good luck everyone. 😴💤😴💤

Re: Unable to make or receive phone calls after plan change

brunovoyer — Wed, 07 Dec 2016 16:47:48 GMT

Amazing.
I'm new to this community concept.
Certainly a revutionary way of doing things!
Good night!

Re: Unable to make or receive phone calls after plan change

Rockdaddy22 — Wed, 07 Dec 2016 16:50:51 GMT

Please understand it's not back to normal yet, but it definitely is great when it works 🙂 Thanks 💤😴💤😴

Re: Unable to make or receive phone calls after plan change

fehrge — Wed, 07 Dec 2016 16:56:53 GMT

Thank you so much. Everything is working now.

Re: Unable to make or receive phone calls after plan change

jamieleef1 — Wed, 07 Dec 2016 20:50:24 GMT

I have similar problems (I posted yesterday asking for help hoping a moderator would see it). Any mods still out there?

Re: Unable to make or receive phone calls after plan change

brunovoyer — Wed, 07 Dec 2016 20:54:05 GMT

If you don't receive a reply, maybe you should private message one.