topic Re: Promo data never reset in Get Support

Not worth my time

Troutyguy — Tue, 04 Jan 2022 10:13:25 GMT

Not worth my time

Re: Promo data never reset

esjliv — Fri, 12 Nov 2021 11:10:08 GMT

@Troutyguy wrote:
Cycle starts on the 30th paid my bill Nov 10th so 2 days ago now. How do I get this corrected and prevent it from happening again in the future?

@Troutyguy

I see your next renewal is December 10th.

Plans are 30 day cycles, not monthly here at Public Mobile.

What exactly is the issue? Am I missing something?

EDIT - OH, wait...did your PLAN DATA not reset? If so, then submit a ticket to CSA to investigate.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Promo data never reset

esjliv — Fri, 12 Nov 2021 11:16:25 GMT

@Troutyguy fyi, those 2 screenshots are showing a different start date.

So, your phone will not give you accurate usage of your Data used within a cycle unless you can adjust the dates to match your start date of your plan each renewal.

Your model phone likely cannot track by 30 days.

Remember, Public Mobile are 30 day plans (not monthly).

Install an app to track your ‘live’ usage so you can keep track.

Try this one:

Data Witness app: https://play.google.com/store/apps/details\id=com.iwik.datawitnesspm&hl=en_CA&gl=US

I use this one myself and it gives me what I need from it.

You could also check out Data counter widget: https://play.google.com/store/apps/details?id=com.roysolberg.android.datacounter&hl=en_CA&gl=US

Managing Your Data Usage:

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

Re: Promo data never reset

kb_mv — Fri, 12 Nov 2021 13:21:00 GMT

@Troutyguy wrote:
Cycle starts on the 30th paid my bill Nov 10th so 2 days ago now. How do I get this corrected and prevent it from happening again in the future?

@Troutyguy Are you referring to the 2GB promo data shown on the right part of the first pic under "My Promotions"? It is showing as a one time add on not every month. Are you thinking this was a recurring extra 2GB? What was the promo? Or as @esjliv mentioned the actual Plan data didn't reset?

As others above have indicated, your plan start isn't the 30th. It is every 30 days , the next being 10 Dec. If you still need help, contact a CAS as shown above.

Re: Promo data never reset

HALIMACS — Fri, 12 Nov 2021 13:54:41 GMT

@Troutyguy

The bonus data is a one-time add-on thus the "1/1" versus "Unlimited" indicator in the My Promotions information box under "Current Plan Cycle" heading.

Re: Promo data never reset

darlicious — Fri, 12 Nov 2021 14:04:19 GMT

@Troutyguy

Yes you have an issue....your promotional data is showing as a 2gb bonus data add on.Did you activate online ? Did you enter the promocode? 2GBBONUS? Or did a CSA enter it after activation because you forgot? What was the date of your activation?

Edit:

Now that I have looked a little closer at your account......you have 3 years of loyalty and last year's holiday international minutes add on gift so your promotional data is from? It's not bonus reoccurring plan data as the current promotion has not been offered before June of this year.

Did you have your account suspended for close to 90 days in the past year? There has been pm surprise minute or bonus data add ons that appear under "my promotions" a few days after reactivation but it's very YMMV.

Needless to say I don't think the CSA's can help you out on this one....?

BTW... Bruce Wayne your secret is out now.....your secret referral code. You will need to delete your screenshot and cover that up if you are going to repost it.

Re: Promo data never reset

hTideGnow — Fri, 12 Nov 2021 17:18:01 GMT

@Troutyguy Yes, as @kb_mv mentioned, your My Promotion's 2GB Bonus data is a one time offer. If it is reoccurring, it should show Unlimited instead of 1/1 for current plan cycle

If you have entered the code 2GBBonus and activated online yourself (not in-store), then please open at ticket with PM using Chatbot, follow this to get to the ticket open page quicker:

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

And your Android Data cycle, Since PM is a 30 day cycle, that will only be useful for reflecting your usage if you keep changing the cycle start date to match PM's

Re: Promo data never reset

HALIMACS — Fri, 12 Nov 2021 17:15:08 GMT

Just wanna give credit where credit is due, @hTideGnow

It was actually @kb_mv who first mentioned it being a one-time promo.

I then responded to indicate how the heading would be displayed if it was a one-time promo vs recurring. (one of the PM numbers I "manage" has the 'Unlimited' 2GB promo on the $35 plan, and it displays differently than the OP's)

Re: Promo data never reset

hTideGnow — Fri, 12 Nov 2021 17:18:58 GMT

Thanks @HALIMACS .. updated... and sorry @kb_mv for missing your comment earlier

Re: Promo data never reset

darlicious — Fri, 12 Nov 2021 17:27:32 GMT

@Troutyguy

And a little more peering....$30/2gb plan. Are you on the text offer plan from the Spring 2020? Anyhow it's one time only bonus data add on as pointed out by @HALIMACS its 1/1. If it was recurring it could be 1/6 months, 1/12 months, 1/24 months or unlimited.

Re: Promo data never reset

dabr — Fri, 12 Nov 2021 19:04:05 GMT

@Troutyguy Any reason why you're not signed up for autopay?

You could be saving an additional $2 every cycle by adding a CC/Debit Visa/MC, or even a prepaid CC, but still opt to pay by vouchers a couple of days or so before payment date, so your payment card never gets debited but would give you the auptopay reward.

Re: Promo data never reset

darlicious — Fri, 12 Nov 2021 19:36:00 GMT

@dabr

Yes I had noticed that too.....

@Troutyguy

If you need a card to add for autopay but continue to pay by voucher I can give you one for your account its got a whopping $0.10 on it so it will definitely cause an autopay failure if you don't top up by voucher. But $2 is $2 is a very nice bottle of red by the end of 12 months or a canucks ticket to see them lose....again!!😀

Re: Promo data never reset

dabr — Fri, 12 Nov 2021 19:44:17 GMT

@darlicious wrote:
@dabr
Yes I had noticed that too.....

@Troutyguy
If you need a card to add for autopay but continue to pay by voucher I can give you one for your account its got a whopping $0.10 on it so it will definitely cause an autopay failure if you don't top up by voucher. But $2 is $2 is a very nice bottle of red by the end of 12 months or a canucks ticket to see them lose....again!!😀

@darlicious Has no one taken up your offer and took that 0.10 card off your hands yet? 😏

Yep I did read through your post twice to make sure you hadn't already mentioned the autopay reward... 😁

Re: Promo data never reset

darlicious — Fri, 12 Nov 2021 19:47:48 GMT

@dabr

Well I don't have to give up the actual card....but no not yet except a couple of my referrals.

Re: Promo data never reset

Anonymous — Fri, 12 Nov 2021 19:54:11 GMT

@dabr : The same card be used any number of times. No one needs the physical card. I have a handful of spent-out ones too that anybody can help themselves to.

Re: Promo data never reset

dabr — Fri, 12 Nov 2021 19:55:53 GMT

@Anonymous wrote:
@dabr : The same card be used any number of times. No one needs the physical card. I have a handful of spent-out ones too that anybody can help themselves to.

@Anonymous Yeah, I realize that.. was just joking around 😊

Re: Promo data never reset

darlicious — Tue, 16 Nov 2021 01:32:59 GMT

@Luddite

The question asked by the OP is not fully quoted by @esjliv (they were replying to only part of the info supplied by the OP) The original question asked was about why their 2gb of bonus plan data did not renew with a screenshot of the overview page (note the subject title) and the OP gave the dates of their renewal for reference. Thru discovery of several members looking at tbe original screenshot it was determined the bonus data was not plan data but a bonus data add on.

Edit:

Then @esjliv after reading the answer supplied by others they edited their earlier reply with the correct info. Anyone who identified the correct add on after that deserves the solution.

Second Edit:

@esjliv My apologies. When I edited this post I thought I was correcting a misinterpretation on my part but I see now you made no mention of the type of data that was being asked about and you are indeed correct that @kb_mv was the first to correctly identify that the bonus data was an add on. @Luddite can determine who after either of your posts supplied enough info to answer the OP's question about his bonus data not renewing.

Re: Promo data never reset

esjliv — Tue, 16 Nov 2021 01:24:15 GMT

@darlicious wrote:
@Luddite
The question asked by the OP is not fully quoted by @esjliv (they were replying to only part of the info supplied by the OP) The original question asked was about why their 2gb of bonus plan data did not renew with a screenshot of the overview page (note the subject title) and the OP gave the dates of their renewal for reference. Thru discovery of several members looking at tbe original screenshot it was determined the bonus data was not plan data but a bonus data add on.

Edit:
Then @esjliv after reading the answer supplied by others they edited their earlier reply with the correct info. Anyone who identified the correct add on after that deserves the solution.

@darlicious I don't quite get what you are saying, unless I am missing something in the above.

The above is incorrect, if you are saying I edited my first post once others posted (https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Not-worth-my-time/m-p/745001/highlight/true#M147120)

Too bad edits ~~were~~ weren't time-stamped; I would be all over this update.

@kb_mv was the next member to post and they even mentioned my edit in post #1. Therefore, my edit was completed and posted before any other member started posting.

Re: Promo data never reset

HALIMACS — Tue, 16 Nov 2021 01:20:01 GMT

You're up @darlicious

Awaiting your reply to what probably should have been a private conversation... interesting approach.

🙄

Re: Promo data never reset

darlicious — Tue, 16 Nov 2021 01:40:03 GMT

@esjliv

I have edited my post....once again I apologise.

@HALIMACS

This was not about the edit it was about the correct solution. I made the edit for timing purposes but realize now had I not tried to correct my own misreading of @esjliv post I would have not needed to apologise. No private conversation needed to happen as the post was for @Luddite informational purposes.