topic Re: RE plan expire 120 days when I added US Roaming in Get Support

RE plan expire 120 days when I added US Roaming

deep_gupta — Wed, 05 Jan 2022 06:13:06 GMT

Hi,

My account less than one month in with a 90 day plan says Account expired because of non payment. I paid nov 18th for the 90 days. Looked at some other posts and all answers were solved under PM. Looking to see if a mod has an answer to this.
- i had added a US romaing package for $20.00 on December 1st 2016 so when the funds were added for this it set up. Ive had this issue since I added and used the USA roaming. Please help me resolve this issue and I can provide screenshots as well.
Name Deeptanshu Gupta email ID: d****************shu******50@g****m

Please help me as I have had no reply for almost a week I have even sent a mail to the moderators and a msg on facebook messenger.
Thank you

Re: RE plan expire 120 days when I added US Roaming

makkahn28 — Wed, 07 Dec 2016 13:14:16 GMT

http://productioncommunity.publicmobile.ca/t5/Discussions/TO-Use-US-Roam-correctly-Here-s-the-Proper-Steps-to-Follow/m-p/118284#M37355

Look at this link, and see if this addresses your issues

Re: RE plan expire 120 days when I added US Roaming

Subbanator96 — Wed, 07 Dec 2016 14:20:24 GMT

You should edit that post right away and take out the personal information.

Re: RE plan expire 120 days when I added US Roaming

rkreddyb4u — Wed, 07 Dec 2016 18:21:12 GMT

Ohh this Issue looks like only MOD team can help - @Shazia_K can you please help

looks like after adding US Roaming Bundle system says "Account expired because of non payment"

Re: RE plan expire 120 days when I added US Roaming

Shazia_K — Wed, 07 Dec 2016 18:36:03 GMT

Hello @deep_gupta,

I'm sorry to hear you have been having troubles with the US roaming package.

I will reply to you shortly.

Thanks,

Shazia

Re: RE plan expire 120 days when I added US Roaming

makkahn28 — Wed, 07 Dec 2016 19:33:21 GMT

Wonderful @Shazia_K

@deep_gupta, U are in Excellent hands.

Please Update us on the progress

Re: RE plan expire 120 days when I added US Roaming

Johrobkoo — Fri, 09 Dec 2016 00:35:50 GMT

We have the same problem. Can you fix it for us?

Re: RE plan expire 120 days when I added US Roaming

Johrobkoo — Fri, 09 Dec 2016 00:38:21 GMT

@Shazia_K can you please help us please. It looks like after adding US Roaming Bundle system says "Account expired because of non payment" However, the plan is good until Feb 22 but it says it will expire for non-payment on Jan 4. I have no idea how to post to moderator so hopefully this works.

Re: RE plan expire 120 days when I added US Roaming

Shazia_K — Fri, 09 Dec 2016 00:51:31 GMT

Hello @Johrobkoo,

Can you please send me a private message with account related info?

Thanks,

Shazia

Re: RE plan expire 120 days when I added US Roaming

Smokeshow — Sat, 17 Dec 2016 15:22:58 GMT

Same issue here

Re: RE plan expire 120 days when I added US Roaming

crxvti — Sun, 18 Dec 2016 06:13:51 GMT

Hi all, is there a solution now?

I plan to buy the US data-only roaming add-on and am hesitated if I should go ahead.

Please suggest.

Re: RE plan expire 120 days when I added US Roaming

Subbanator96 — Sun, 18 Dec 2016 14:49:58 GMT

@crxvti it only happens with certain accounts, I added the roaming no problem to two different accounts. The community has calmed down also, so I would expect a relatively quick reply if anything happens. I was very happy with the add-on so I would definitely recommend despite the possible problems.

Re: RE plan expire 120 days when I added US Roaming

crxvti — Sun, 18 Dec 2016 16:20:59 GMT

@Subbanator96did you buy the bundle add-on or just a single feature? Can you tell me more?

Re: RE plan expire 120 days when I added US Roaming

Subbanator96 — Sun, 18 Dec 2016 18:02:48 GMT

Hey sure, 🙂 i tried to buy the texting and talking add-on but it's not available through *611, and on the options thing it wasn't adding properly. That issue might have been fixed but I'm not sure. So i bought the texting and calling add-on seperately for $8 each. Also, had to manually select the T-Mobile network when I got there and had great service after that.

Re: RE plan expire 120 days when I added US Roaming

Subbanator96 — Sun, 18 Dec 2016 18:03:23 GMT

Sorry, forgot to put @crxvti in the last post.