topic Re: No account with PM but disabled old provider in Get Support

No account with PM but disabled old provider

JeremyB — Wed, 05 Jan 2022 06:12:56 GMT

Seems like I'm having the same issues as a number of other users.

http://productioncommunity.publicmobile.ca/t5/Discussions/WHAT-IS-THIS-BS/m-p/117770#U117770

http://productioncommunity.publicmobile.ca/t5/Discussions/Unauthorized-porting-of-phone-number-out-of-Virgin-Mobile/m-p/118140#U118140

http://productioncommunity.publicmobile.ca/t5/Discussions/HELP-PLEASE-My-ported-in-from-Rogers-No-Service/m-p/117953#U117953

Though my transfer was in from Fido who confirmed that my number was transfered out. I had PM'ed one of mods ten days ago about a diffrent matter but frankly I'm not very keen on waiting 12 or so days with no service 😞

Re: No account with PM but disabled old provider

Wa — Wed, 07 Dec 2016 02:35:54 GMT

Hi there i am having the same problem there are two things you can do. either you have to wait or you can talk to your previous provider if they can cancel the transfer.

Re: No account with PM but disabled old provider

to_munda — Wed, 07 Dec 2016 03:20:25 GMT

To my understanding, once a port has been completed, it can't be cancelled !

Re: No account with PM but disabled old provider

kav2001c — Wed, 07 Dec 2016 03:30:31 GMT

@to_munda there is a reversal process but with huge backlog I doubt it's even possible at Public right now

Best way is get old carrier to port number back

Re: No account with PM but disabled old provider

rinkoedo — Wed, 07 Dec 2016 03:44:32 GMT

Yes. But my old carrier said they need an account number from public so they can process as a win back. Since I never completed the sign up process, I don't have an account number.

Re: No account with PM but disabled old provider

to_munda — Wed, 07 Dec 2016 03:51:15 GMT

Ditto @rinkoedo

Re: No account with PM but disabled old provider

kav2001c — Wed, 07 Dec 2016 04:05:32 GMT

There probably is an account number but you do not have access to it

They recorded your info (name/address/credit etc) somewhere

Re: No account with PM but disabled old provider

JeremyB — Wed, 07 Dec 2016 18:05:00 GMT

Proably as a set of 'incomplete application' signups for remarketing purposes. Same way abandoned shopping carts work maybe.

Isn't much for it, I'd like to use PM, I hoped I'd be able to just go through the signup proccess but of course you can't port your number over once it's already been ported over haha.

Re: No account with PM but disabled old provider

JeremyB — Thu, 08 Dec 2016 17:56:25 GMT

Could still use some help with this. Are there other mods I could tag besides the three I found and tagged on the original post?

Re: No account with PM but disabled old provider

rinkoedo — Thu, 08 Dec 2016 18:15:15 GMT

According to latest support update, you can expect a 12-day wait to first response. At this point, you should escalate to Telus for any unauthorized porting of your number.

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/td-p/114863/page/22

Re: No account with PM but disabled old provider

MoreYummy — Thu, 08 Dec 2016 18:28:17 GMT

@Saray_O is another mod .

There are mor thane 3, but they using the same system according to what dave said.

Re: No account with PM but disabled old provider

JeremyB — Sat, 10 Dec 2016 22:25:54 GMT

This has been resolved with the help of Shazia_K, happily now on Public Mobile.

Re: No account with PM but disabled old provider

talkalot — Sun, 11 Dec 2016 19:26:15 GMT

Exactly and Public Won't Help You At All? They just playbthe stale Game.

Re: No account with PM but disabled old provider

JeremyB — Sun, 11 Dec 2016 19:28:38 GMT

@talkalot No, they resolved my issues yesterday. I'm posting off the new data/cell plan now.

Re: No account with PM but disabled old provider

talkalot — Sun, 11 Dec 2016 19:30:14 GMT

What new data cell plan? How long did they take two months.

Re: No account with PM but disabled old provider

JeremyB — Sun, 11 Dec 2016 19:42:49 GMT

I got the cell plan from the promotional offer, as I had ordered my sim card proir to the cut off.

Support took about 4-5 days? Long but not as bad as the estimated 12+ days.