topic Re: Payment & Plan problems in Get Support

Payment & Plan problems

FanDD — Wed, 05 Jan 2022 06:12:52 GMT

Are there any MODS could help?

I got double charged and plan did not change to 12GBs/3months which I had changed during the promotion.

I had pmed 3 MODs and none of them reply.

I had been wait for more than a week.

What can I do?

Thanks

UDP7 — Wed, 07 Dec 2016 01:16:35 GMT

@FanDD I suggest you create a thread and tag the mods tomorrow around 10 AM-4 PM as the mods are probably done fixing problems for today.

Teezem — Wed, 07 Dec 2016 17:52:33 GMT

Mary_M — Wed, 14 Dec 2016 16:51:32 GMT

Thank you for raising concern with us regarding the extra payment!

We've received your private message; rest assured that I will investigate and rectify the charges as needed 🙂

Mary