topic Re: Cannot make phone calls after plan change in Get Support

Cannot make phone calls after plan change

brunovoyer — Wed, 05 Jan 2022 06:12:47 GMT

Hello,
My plan was changed today to the new 90 days/12Gb plan.
Data and text messages are working fine.
However, when attempting to make a local phone call, it says my call cannot be made as I don't have a long-distance option and the number is not covered by my plan.
Help!!!!

Re: Cannot make phone calls after plan change

rkreddyb4u — Wed, 07 Dec 2016 02:33:32 GMT

I remeber the below steps worked out well for me last week,

click purchase addons,

there is a $0 T911 service in the voice column,

try purchasing it and see if all other services works fine for you post this purchase.

Re: Cannot make phone calls after plan change

brunovoyer — Wed, 07 Dec 2016 10:48:32 GMT

Thank you so much for taking the time.
I did as you suggested, yet it did not sokve the problem. However, I think it was a good thing to do anyhow. Thank you for the advice.
I also tried the following: I purchased a 200 min. long distance option ($8), to see if that would allow me to make phone calls. That did not work either.
Let me know if you have other great ideas.
With gratitude,
Bruno

Re: Cannot make phone calls after plan change

rkreddyb4u — Wed, 07 Dec 2016 18:05:46 GMT

I think Mod team can help - adding @Shazia_K

Re: Cannot make phone calls after plan change

Shazia_K — Wed, 07 Dec 2016 18:11:14 GMT

Hello @rkreddyb4u,

I think I was able to solve the issue earlier this morning for @brunovoyer 🙂

Thanks for following up! 😄

Shazia

Re: Cannot make phone calls after plan change

rkreddyb4u — Wed, 07 Dec 2016 18:12:24 GMT

great !! thanks !!