topic Re: Still having porting problems!!!! in Get Support

Still having porting problems!!!!

Olguita — Wed, 05 Jan 2022 06:12:42 GMT

I signed in with PM back on Nov 18 & 19 (2 numbers). Till today, both my numbers have not been ported. The message I received is as follows:

Your Old service provider rejected your transfer request. Common mistakes:

-Account number does not match Old Service Provider Records

-Equipment Serial Number does not match Old Service Provider Records

-Security PIN doesn't match Old Service Provider Records

-Alternate Contact Number Format (should be 10-digits, no spaces, no dashes)

-Did not check the "I am authorized ..." checkbox

Please review and correct your entries, and click "Submit"

However, PM system is not allowing me to re-enter the above information, when I enter my old number and click on "Check Eligibility", the following message appears:

"We are experiencing difficulties processing this request. Please contact Public Mobile for additional assistance."

I have been patently waiting, but it's been over 3 weeks!!!!!

I have the old service provider Account# available. Can someone please contact me.

Please help!!!!!

Re: Still having porting problems!!!!

akcard — Tue, 06 Dec 2016 23:28:25 GMT

Have you tried PMing the mods to see if their technical team can assist you?

Tagging @Shazia_K and the mod team to try and help you out!

Hope you get a resolution to this sooner than later.

Re: Still having porting problems!!!!

Olguita — Tue, 06 Dec 2016 23:57:48 GMT

Thanks!,

But... how do I tag them?... sorry, new to all this.

Re: Still having porting problems!!!!

krazy89 — Tue, 06 Dec 2016 23:59:40 GMT

hey @Olguita if you type @, a dropdown will show up and u can pick from users that are in this thread... or just keep typing and it will suggest user from full user base.

of u can use the 'add tag' button below

Re: Still having porting problems!!!!

akcard — Wed, 07 Dec 2016 00:07:56 GMT

Tagging them will make them aware of this forum post as posted above. If you send them a private message (PM) it will enter into a queue to be addressed by the mod team. You can PM one mod and it will enter a message pool to be addressed by any of the mods.

The information you need regarding PM and some names of mods can be found here:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452