topic Re: Re : I have make a payment but I still have no service in Get Support

I have make a payment but I still have no service

Greygoust — Wed, 05 Jan 2022 06:12:29 GMT

I just pay my due and I still have no service n online it didn't even show the payment that I make but when I call 611 i can clearly hear my balance I've been with public for over a year now I never really have a problem with the company well can someone from public mobile help me please I have even sent a private message to someone from public but no answer still

Re: I have make a payment but I still have no service

rkreddyb4u — Tue, 06 Dec 2016 21:21:06 GMT

Hi,

Do you see a payment record in selfserve account ? goto Payments tab and them Transaction History tab. If yes, then do you see the debit records as well for the plan fee?

Hope this helps.

Thanks

Re : I have make a payment but I still have no service

Greygoust — Tue, 06 Dec 2016 21:29:33 GMT

Not showing anything at all

Re : I have make a payment but I still have no service

rkreddyb4u — Tue, 06 Dec 2016 21:32:27 GMT

ahh ok - no payment records gives me an Impression that payment is not succeeded; what do you see in the available funds ?

Re: I have make a payment but I still have no service

MzBlackPearl — Tue, 06 Dec 2016 21:43:03 GMT

Hello,

I am having the same problem. I previously had a $47 30 day plan and I switched to a $26 10 day plan, today. I added $25 and had a $2 loyalty reward. My current balance is $1. The payment came out, I received texts saying that it was successful and it is showing accurately in self-serve. But I have no actual service. I have done a battery pull and have removed my sim card for about 30 secs before replacing the battery and still nothing. Can you please assist with this matter?

Re : I have make a payment but I still have no service

Greygoust — Tue, 06 Dec 2016 21:54:57 GMT

0$ but when call 611 they give me my balance

Re : I have make a payment but I still have no service

MzBlackPearl — Tue, 06 Dec 2016 22:00:56 GMT

@Shazia_K Would you be able to help us with this issue please?

Re: Re : I have make a payment but I still have no service

Shazia_K — Tue, 06 Dec 2016 22:11:49 GMT

Hello @MzBlackPearl, @Greygoust,

I'm really sorry to hear about this,

@Greygoust, I got your private message, please keep an eye out to my reply and reply back so I can help you quickly.

@MzBlackPearl, Can you please send me a PM with your Public Mobile phone #.

Thanks,

Shazia

Re: Re : I have make a payment but I still have no service

Kraekin — Tue, 06 Dec 2016 22:11:42 GMT

@Shazia_K can you please check my PM, I have been without service for over 8 days now.

Re: Re : I have make a payment but I still have no service

Shazia_K — Tue, 06 Dec 2016 22:17:41 GMT

@Kraekin,

Can you please reboot your phone? everything should be good to go.

Thank you for your patience.

Shazia

Re: Re : I have make a payment but I still have no service

Kraekin — Tue, 06 Dec 2016 22:23:59 GMT

@Shazia_K THANK YOU 😄

Re: I have make a payment but I still have no service

Rockdaddy22 — Tue, 06 Dec 2016 22:27:20 GMT

She's awesome isn't she? 🙂

Re: Re : I have make a payment but I still have no service

MzBlackPearl — Tue, 06 Dec 2016 22:28:41 GMT

My PM has been sent. Thank you for looking in to this, @Shazia_K

Re: I have make a payment but I still have no service

MzBlackPearl — Wed, 07 Dec 2016 00:41:11 GMT

Yes she definitely is! Thanks for your help! @Shazia_K

Re: I have make a payment but I still have no service

ech_786 — Wed, 07 Dec 2016 00:45:59 GMT

I am just so glad to hear things are moving
Thanks @Shazia_K