topic Re: Problem with Order in Get Support

Problem with Order

Fiver1 — Tue, 04 Jan 2022 10:13:21 GMT

Hello,

I placed an order for a SIM card and a refurbished phone on June 11th. My credit chard was charged. I didn't receive an order number in the email I received from public mobile (that's unusual, no?). It's been about 11 business day since I placed the order, but I haven't heard anything. I wanted to make sure everything was OK with my order.

I was trying to submit a ticket to see if I could find some answer, however, since I don't have a phone number yet, I'm unable to submit any tickets

Any help would be greatly appreciated. Thanks.

Re: Problem with Order

esjliv — Mon, 28 Jun 2021 17:47:39 GMT

@Fiver1 wrote:
Hello,
I placed an order for a SIM card and a refurbished phone on June 11th. My credit chard was charged. I didn't receive an order number in the email I received from public mobile (that's unusual, no?). It's been about 11 business day since I placed the order, but I haven't heard anything. I wanted to make sure everything was OK with my order.

I was trying to submit a ticket to see if I could find some answer, however, since I don't have a phone number yet, I'm unable to submit any tickets

Any help would be greatly appreciated. Thanks.

Hello @Fiver1

Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Problem with Order

Fiver1 — Mon, 28 Jun 2021 17:50:55 GMT

Thanks!

Re: Problem with Order

hairbag1 — Mon, 28 Jun 2021 17:51:23 GMT

@Fiver1 wrote:
Hello,
I placed an order for a SIM card and a refurbished phone on June 11th. My credit chard was charged. I didn't receive an order number in the email I received from public mobile (that's unusual, no?). It's been about 11 business day since I placed the order, but I haven't heard anything. I wanted to make sure everything was OK with my order.

I was trying to submit a ticket to see if I could find some answer, however, since I don't have a phone number yet, I'm unable to submit any tickets

Any help would be greatly appreciated. Thanks.

3 or 4 weeks is how long it's been taking. I'd give it another week.

Re: Problem with Order

hTideGnow — Mon, 28 Jun 2021 17:54:36 GMT

you can still submit a ticket with mod

Try to use the direct message method:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The phone should come quicker than the SIM order. SIM could take as many as 3 weeks.

But when you get the phone, maybe there is a SIM to come with the phone for free as well.

Re: Problem with Order

Triguy — Mon, 28 Jun 2021 18:05:34 GMT

Contact a moderator.

How long will it take to receive my Certified Pre-Owned phone order?
- Your order will ship via Canada Post or UPS and you should receive your order within 10 days. Once your order has been shipped, you will receive an email with a tracking number; you can track your Canada Post package here, or your UPS package here.