topic Re: No internet after 10 days of activation in Get Support

No internet after 10 days of activation

Yosief — Wed, 05 Jan 2022 06:12:09 GMT

Hi Guys,

I'm a bit confused after my 12 gig of data are gone within the 10 days after activation. Could someone look into that for me please? I have sent a private message and I haven't got any answer from the moderators.

Re: No internet after 10 days of activation

ajanda — Tue, 06 Dec 2016 17:46:09 GMT

Logon to your self-serve account to see what your usage is. Have you tried to see if somehow you APN settings have been erased or changed.

Are you using an Andriod phone? If so follow the steps below:

Follow this link: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-Andr...

Also go to settings, data usage and toggle cellular data off/on to see if that makes a difference. Lastly try restarting your phone as well.

Re: No internet after 10 days of activation

Pier — Tue, 06 Dec 2016 17:48:51 GMT

@@Yosief,

I think it's not possible. Be patient and you'll get the answer you want. If you did send a private message, they will respond.

Yours,

Re: No internet after 10 days of activation

Yosief — Tue, 06 Dec 2016 17:49:59 GMT

@ajanda

In my account, I see no data at all.

Re: No internet after 10 days of activation

Saray_O — Thu, 15 Dec 2016 17:50:00 GMT

Hey @Yosief,

Sorry we couldn't get back to you earlier 😕 I will definitely look into this for you!

Could you send me your Public Mobile account number or phone number via private message?

Thank you!