topic Re: Need help getting number ported from Public in Get Support

Need help getting number ported from Public

jaredlph001 — Tue, 04 Jan 2022 10:13:19 GMT

My wife and I have 2 seperate accounts through Public. We want to keep our Public numbers and have them ported to Bell mobility.

Re: Need help getting number ported from Public

hTideGnow — Fri, 12 Nov 2021 15:15:02 GMT

@jaredlph001 Make sure your PM account is active. But you can login to My Account and remove the credit card. While you are at My Account, also take note of the Account number on the top right, you will need that to request porting.

Then go ahead and activate your Bell line and request phone number port in. You might need to enter your PM account number, phone number and other info.

When Bell starts process the request, ,they will send a request to PM. PM will then sms you to your PM phone/SIM. You will need to reply YES within 90 minutes

Once replied YES, the number should be ported to Bell within 2 hours. Once the porting is completed, your PM account will be closed. You can confirm by trying to logon to MyAccount and you won't be able to access it after porting.

Re: Need help getting number ported from Public

t_p — Fri, 12 Nov 2021 15:12:54 GMT

@jaredlph001 wrote:
My wife and I have 2 seperate accounts through Public. We want to keep our Public numbers and have them ported to Bell mobility.

@jaredlph001

You have to send a porting request to Bell.

Re: Need help getting number ported from Public

jaredlph001 — Fri, 12 Nov 2021 15:13:54 GMT

I have already done that, they need to be authorized on Public side

Re: Need help getting number ported from Public

hTideGnow — Fri, 12 Nov 2021 15:16:35 GMT

@jaredlph001 wrote:
I have already done that, they need to be authorized on Public side

@jaredlph001 did you reply Yes to PM SMS? did you missed the 90 minutes?

If so, put your PM SIM back to the phone, power it up

On the landline, call Bell support and ask them to re-trigger the porting process and you should get the SMS shortly. This time, make sure you reply within 90 minutes

Re: Need help getting number ported from Public

t_p — Fri, 12 Nov 2021 15:16:55 GMT

@jaredlph001 wrote:
I have already done that, they need to be authorized on Public side

@jaredlph001

If you didn't receive the SMS from PM, Contact CS via:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1n1doJroLwunnRGLWzZdKyN27bm&lang=en&

Re: Need help getting number ported from Public

jaredlph001 — Fri, 12 Nov 2021 15:17:31 GMT

we did not receive the sms on either line, unable to respond yes

Re: Need help getting number ported from Public

hTideGnow — Fri, 12 Nov 2021 15:19:18 GMT

@jaredlph001 wrote:
we did not receive the sms on either line, unable to respond yes

You have your PM SIM in the phone, right? your PM line still active ? you can make phone calls?

If so, open a ticket with PM using this directly link:

https://urlshortner.tiia.ai/Lc9xk8

Re: Need help getting number ported from Public

t_p — Fri, 12 Nov 2021 15:20:19 GMT

@jaredlph001 wrote:
we did not receive the sms on either line, unable to respond yes

@jaredlph001

You can try to send a private message to PM to give "written" approval for porting.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need help getting number ported from Public

jaredlph001 — Fri, 12 Nov 2021 15:20:15 GMT

yes, we have 2 phones each. 2 on public that are active as well as the ones on bell. bell attempted to trigger the port request however the sms is not coming through on either phone

Re: Need help getting number ported from Public

hTideGnow — Fri, 12 Nov 2021 15:22:02 GMT

@jaredlph001 wrote:
yes, we have 2 phones each. 2 on public that are active as well as the ones on bell. bell attempted to trigger the port request however the sms is not coming through on either phone

@jaredlph001

I am not sure if messaging PM with a "written" consent will work.

please open a proper ticket using this link :

https://urlshortner.tiia.ai/Lc9xk8

Re: Need help getting number ported from Public

Triguy — Fri, 12 Nov 2021 15:22:26 GMT

Transferring Your Public Mobile Number To Another Service Provider

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.The SMS text will read as follows: Public Mobile message: We’ve received a request to transfer this phone number to another service provider. To approve this request, please reply “Yes”. If you did not request this transfer, please reply “No”. Please note that you must respond within 90 minutes. If we don’t receive a response within this time, the request will be automatically cancelled. For any issues with this number transfer, contact our Porting Team. Thank you.If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you.

Re: Need help getting number ported from Public

hTideGnow — Fri, 12 Nov 2021 15:25:08 GMT

@jaredlph001 one more thing, you can still receive regular SMS without issue? Since you have 2 PM lines, ca you SMS each other and see any issue?

also, some people do not like the monthly text from PM and they block it.. any chance you blocked PM shortcode/

Re: Need help getting number ported from Public

jaredlph001 — Fri, 12 Nov 2021 15:27:38 GMT

we have active service and neither of us have PM blocked on our devices. just not getting the sms on either phone

Re: Need help getting number ported from Public

hTideGnow — Fri, 12 Nov 2021 15:30:53 GMT

@jaredlph001 understand. let us know how it goes after you after the ticket

since you have 2 phones, you might have to open 2 different tickets

https://urlshortner.tiia.ai/Lc9xk8

Re: Need help getting number ported from Public

Anonymous — Fri, 12 Nov 2021 15:35:09 GMT

@jaredlph001 : I don't think I saw mention from you so just to be sure for clarity...did you leave the PM SIM in the phones to wait for the confirmation text?

Re: Need help getting number ported from Public

jaredlph001 — Fri, 12 Nov 2021 15:40:11 GMT

yes we did, bot sim cards are in the devices

Re: Need help getting number ported from Public

hTideGnow — Fri, 12 Nov 2021 15:49:04 GMT

@jaredlph001 just to confirm, have you open the ticket yet? just want to make sure, earlier the ticket opened, earlier this could be resolved. Look like you have done everything right on your end, so we need PM to look into it.

Re: Need help getting number ported from Public

jaredlph001 — Fri, 12 Nov 2021 15:49:46 GMT

i have opened a ticket for both line

Re: Need help getting number ported from Public

pkaraa — Tue, 23 Nov 2021 00:50:23 GMT

If both the SIMs of PM are working then connecting with support agents is the way to get them on the process of being ported out to Bell. They will explain the next steps.