topic Re: Old Sim Card Still Active in Get Support

Old Sim Card Still Active

ootphr — Wed, 05 Jan 2022 06:11:11 GMT

I ported my number from Fido to PM.

Both of my Sim cards are working, what should I do?

Re: Old Sim Card Still Active

NDesai — Mon, 05 Dec 2016 22:03:09 GMT

Porting takes from few mins to few hours. If you provided correct info, allow some time to go through. When your fido sim stops working, that means porting was complete.

Re: Old Sim Card Still Active

UDP7 — Mon, 05 Dec 2016 22:03:11 GMT

Have you actually confirmed that your Public Mobile sim works 100%? Like tested that you can make and receive calls and send texts and receive texts?

Re: Old Sim Card Still Active

rkreddyb4u — Mon, 05 Dec 2016 22:03:13 GMT

Please restart your device and continue using public mobile, after 24 hrs if you still see fido working you can please give them a call and Inform the same.

Hope this helps

Thank you

Re: Old Sim Card Still Active

Luddite — Tue, 06 Dec 2016 00:52:10 GMT

@ootphr You are already in the queue if you followed this procedure: Contact moderators. The backlog is such that it may be a few more days before you have a response. Suggest you create a way to cope with that delay.

While you are waiting some people have found this procedure helpful: http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-profile-account/m-p/106237#M31259.

Re: Old Sim Card Still Active

ootphr — Tue, 06 Dec 2016 22:29:20 GMT

It has been more than 24 hours and the old sim is still working. What is the number to call?