topic Issues with Activating Sim Cad in Get Support

Issues with Activating Sim Cad

mhhakimi — Wed, 05 Jan 2022 06:10:48 GMT

Thanks

Re: Issues with Activating Sim Cad

ShawnC13 — Mon, 05 Dec 2016 19:19:48 GMT

What browser are you using to access the page. Have you tried a different one?

Re: Issues with Activating Sim Cad

kav2001c — Mon, 05 Dec 2016 19:20:13 GMT

@mhhakimi SIM didn't expire so likely a port issue, try activating a temporary number to port over later (sounds like might need mods to help push port through)

Re: Issues with Activating Sim Cad

mhhakimi — Sun, 11 Mar 2018 01:21:46 GMT

Thanks

Re: Issues with Activating Sim Cad

kav2001c — Mon, 05 Dec 2016 19:29:48 GMT

@mhhakimi oh that's no good. Yes totally need mod intervention then. Unfortunately the wait seems to be over a week still.

Re: Issues with Activating Sim Cad

mhhakimi — Sun, 11 Mar 2018 01:22:20 GMT

Thanks

Re: Issues with Activating Sim Cad

Luddite — Mon, 05 Dec 2016 20:13:20 GMT

You will still get the promo plan as outlined here:

per Jeremy http://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Ordering-amp-SIM-Card-Payment-amp-Pick-Up-Locations/m-p/104993#M7151

Please read this stuff before you try again:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/The-Guide-to-Headache-Free-PM-Signup/m-p/99033#M18556

During activation, or account usage,

- clear your browser's cache and turn off any ad/popup blocker

- if your name is longer than 10 letters shorten it

- if coming from Koodo do not use the same email address for Koodo and Public Mobile

"Tricks" for port-ins

- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number

- do not use any identifier except your account number EXACTLY as shown on your bill; it is the best item for any port-in request

- do not make any errors in the Authourized User; this must be EXACTLY as it appears on your bill

- do not use your number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE you entering your number (courtesy imm1304)

- do not cancel your account; that will happen automatically

Re: Issues with Activating Sim Cad

mhhakimi — Sun, 11 Mar 2018 01:22:01 GMT

Thanks

Re: Issues with Activating Sim Cad

Luddite — Mon, 05 Dec 2016 21:40:05 GMT

@mhhakimi wrote:
Thank you for the informative post. @Jeremy_M is honoring people who have "ordered" the sim card, I've bought the sim card during the Telus Tower Event, unless it is the same situation then I'll go ahead and activate a temporary number through my friend's computer.

Should be honoured.

Good luck.