topic Having payment issues in Get Support

Having payment issues

Freeman2017 — Tue, 04 Jan 2022 10:13:14 GMT

Hello I’m trying to re activate my phone bill but it’s not working and wondering if your able to help.. I have the funds in my bank account

thanks Natalia

Re: Having payment issues

softech — Fri, 12 Nov 2021 16:51:06 GMT

@Freeman2017

So, your account is currently suspended?

did you try a manual payment? Login to My Account Go to the payment tab, click One time payment

first try to pay by Amount Due, if it works, good (if not, then try to pay by "Other" and enter the plan amount +$1)

once payment gone through, check if there is any button "Reactivate current plan", if so, click on it (if not, it's ok)

then logoff from My Account, and reboot your phone and you should be good

Re: Having payment issues

benfatto — Fri, 12 Nov 2021 16:55:20 GMT

@Freeman2017 Have you activated autopay?

What message when you call 611?
When/how did you last make a payment?

Re: Having payment issues

Anonymous — Fri, 12 Nov 2021 16:56:13 GMT

@Freeman2017

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment

4. you will see your Amount Due:$$

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount:$$ + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left, and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

Re: Having payment issues

t_p — Fri, 12 Nov 2021 16:59:46 GMT

@Freeman2017 wrote:
Hello I’m trying to re activate my phone bill but it’s not working and wondering if your able to help.. I have the funds in my bank account

thanks Natalia

@Freeman2017

Do you mean you have money in your PM account available funds?

In that case try to Suspend then Resume service (Lost/Stolen page).

If not then make a payment with credit card or voucher to reactivate the service.

Re: Having payment issues

Triguy — Fri, 12 Nov 2021 17:11:31 GMT

Try making a manual payment.

Sign in to Self-Serve.
Click on the Payment tab
From here, you can make a one-time payment or set up AutoPay.

Another option would be to purchase a voucher and call 611 or use recharge.com or ding.com but there is a service charge.

Re: Having payment issues

esjliv — Sat, 13 Nov 2021 01:29:50 GMT

@Freeman2017 wrote:
Hello I’m trying to re activate my phone bill but it’s not working and wondering if your able to help.. I have the funds in my bank account

thanks Natalia

@Freeman2017

If your services are working, and you are looking at "Expired" or "Suspended" messages on your Self Serve account, and you are on Autopay, or have enough Available Funds in your account, no worries - ignore those messages.

If you have no service - How long have you been in Suspended status?

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

Otherwise, follow the helpful advise of the other posts to make a payment and reactivate your account.

If still having issues, please provide more details.