topic Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back. in Get Support

DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

cp1 — Wed, 05 Jan 2022 06:10:15 GMT

Hello Mods,

If you are reading this...this isDAY 14 that I have been waiting for my plan to be changed to the $120/12gb/90 days plan or in other words the $40/4gb/month. I still haven't port my number to Public Mobile from TELUS because of the long wait and the trust I am starting to lose for this company. If this is not resolved by this week, I would really like my $120 credited back to my VISA or I will call my bank to get this investigated and have my money back...I will be out of the country soon for a vacation and I have no time to wait and deal with this...I have prepaid $120 and I still havent use your services because the plan haven't been changed. I totally understand of the backlog situation but this is unacceptable to have your customer wait this long and have them prepaid for a plan. Please reply to my PM ASAP.

@Shazia_K @Mary_M @Jeremy_M

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

jheili99 — Sun, 04 Dec 2016 21:29:23 GMT

hi..

if you have a twitter account try tweeting them ... it is less known to PM users and i usually get a faster reply there.. i nevertheless tag 1 moderator who is working today....

@Saray_O

cheers

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

Luddite — Sun, 04 Dec 2016 21:31:16 GMT

You are already in the queue if you followed this procedure: Contact moderators. The backlog is such that it may be several more days before you have a response. Suggest you create a way to cope with that delay.

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

kav2001c — Sun, 04 Dec 2016 22:16:06 GMT

@cp1 wrote:
I will be out of the country soon for a vacation and I have no time to wait and deal with this

@cp1 if out of the country wouldn't that be the ideal time to wait? Just relax and when return your service would have been restored

Public phones do not work outside Canada (except for US roaming)

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

UDP7 — Sun, 04 Dec 2016 22:26:27 GMT

What I've noticed is Shazia fixes problems from people's posts weekdays around 10-2 PM-ish. I suggest creating a post around that time.

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

upset — Sun, 04 Dec 2016 22:56:39 GMT

i am in the same boat. I activated since Nov19. emilaed twice, yweeted dtwice, sent message to moderator twice.

I five up

Tell me how to get my three months money back pleasee !

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

UDP7 — Sun, 04 Dec 2016 23:00:41 GMT

@upset I don't think Public Mobile will refund you, but you can try contacting your credit card company to get a chargeback.

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

cp1 — Sun, 04 Dec 2016 23:11:57 GMT

@kav2001c That's not the point here...I haven't use my Public Mobile service yet because the plan haven't been changed... I have activated a new number on the $120/4gb/90 days like 2 weeks ago and still haven't port out my number from TELUS because I am now skeptical about this company. As a result, I am paying for 2 services. As more days goes by and until I leave for my vacation, that's more days that I am not using my Public Mobile service when I have already prepaid $120 to use the service for 90 days on a 12gb plan and not a 6gb plan. If I didn't have to prepay, I wouldn't care if I waited a month to have it changed.

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

magical — Mon, 05 Dec 2016 00:54:26 GMT

YOU WILL BE WAITING TILL XMAS FOR ANYTHING NOW!

DON'T EXPECT SERVICE OUT OF A NON-SERVICE COMPANY. THE ONLY THING GOOD ABOUT PUBLIC MOBILE IS THEIR ABILITY TO TAKE YOUR MONEY.

GOOD LUCK.

PUBLICNOSERVICEMOBILE

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

kav2001c — Mon, 05 Dec 2016 01:47:29 GMT

@cp1 don't worry about bill date because once proper plan is on your bill date is reset. You have not actually been charged yet, your transaction is pending

In your situation it is better at least Telus phone still works so can wait to have issue corrected, some people had port get stuck in between which is no service on either phone

In your situation it really is better because if you leave on vacation, then your 90 days starts when you return. Since you already had a working Telus phone no outtage

Where it does suck is the frustration at what should be a simple thing not working the way it was supposed to

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

kav2001c — Mon, 05 Dec 2016 01:47:55 GMT

@UDP7 wrote:
@upset I don't think Public Mobile will refund you, but you can try contacting your credit card company to get a chargeback.

@UDP7 not legally but it seems some insist on going that route

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

stonechucker — Mon, 05 Dec 2016 02:01:20 GMT

@cp1, if you have an active temporary number, use the service until your issue is dealt with, you're many steps ahead of others. When or service is made right, you will have the remaining difference between the 4GB and 12 GB. You're not going to be without.

You are also in a great position to port, as you activated the temporary number. Less issues occur when porting from temp number, as opposed to on activation. You should still review the forums for tips on how to successfully port, they are detailed, and work well.

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

WearySky — Mon, 05 Dec 2016 19:15:43 GMT

@stonechucker wrote:

You are also in a great position to port, as you activated the temporary number. Less issues occur when porting from temp number, as opposed to on activation. You should still review the forums for tips on how to successfully port, they are detailed, and work well.

Except many people followed the steps precisely and had their ports get stuck, through no fault of their own. If one can wait, I would advise waiting till the current backlog of support requests is all caught up. You don't want to be in a position where you need help and have to wait for the backlog first.

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

WilsonThai — Mon, 05 Dec 2016 19:22:19 GMT

@magical Your posts and frustations are too funny.

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

cp1 — Mon, 05 Dec 2016 19:40:02 GMT

@Shazia_K @Brooke_C @Jeremy_M @Saray_O @Cat_L

Hello,

Can any of you mods that are online take a look at my issue please? I have been waiting for this $120/12gb/90days plan change for 15 days now and I still haven't port out my number... @Shazia_K

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

Shazia_K — Mon, 05 Dec 2016 19:42:56 GMT

Hello @cp1,

I'm sorry for the long wait,

If I understand correctly, did you already place a port in a request online?

Thanks,

Shazia

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

cp1 — Mon, 05 Dec 2016 20:17:11 GMT

Hey Shazia.

Thanks for the reply. No I haven't send a port in request yet because I am still waiting for my plan to be changed as I don't wan't to fully commit, if this is not done. My plan is to get the plan changed to the $120/12gb/90 days first then I will send my port request. Any possibility that you can get this done for me today please? Once this is done, I will start to send the port in request. If you can do this, can you also change the starting date because I haven't use my PM service yet. Thanks.

@Shazia_K

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

Shazia_K — Mon, 05 Dec 2016 20:28:32 GMT

Hello @cp1,

Sure! I understand now.

I will reply to your private message.

Thanks,

Shazia

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

fiveplustwo77 — Mon, 05 Dec 2016 20:31:21 GMT

Hello @Shazia_K,

Can you help me like you did with others on this post? Thank you.

Re: DAY 14 and STILL no replies from MODs. About to demand for my $120 back.

cakwan — Mon, 05 Dec 2016 21:23:24 GMT

Hi @Shazia_K, I sent you a pm about my SIM card being defective, can you please help me as soon as you get a chance. It has been almost 3 weeks weeks now with no phone service 😞