topic Re: This is a bit ridiculous, no service...whatsoever in Get Support

This is a bit ridiculous, no service...whatsoever

jesseberg — Wed, 05 Jan 2022 06:09:59 GMT

Ok, so what is happening.... I am regretting my switch from Telus. If there are so many problems why was there no warning posted at the get started page?

-my service with my former provider was canceled the day after I applied

-I have had no service whatsoever for 3 days so far

-my credit card has been charged

-I have wasted a lot of time on this community forum and gotten nowhere

-I have sent numerous messages to moderators etc with no reply whatsoever

-assuming I get service one of these days am going to get a free month for all this hassle, like most people on here I depend on my phone

Re: This is a bit ridiculous, no service...whatsoever

jimmyche — Sun, 04 Dec 2016 16:28:44 GMT

Either a system glitch, porting info was entered wrong during the process, is the reason the left you in limbo. When PM fixed your issued, they should change your starting date so you are not paying for the days with no service.

As you have already message Mod, please take note that due to the overwhelming success of the previous promo, at the moment, there's currently a 12-day wait for fixing these issues.

As of Dec 1st, PM was answering customer messages that were submitted on Friday, Nov 19th, 2016. Click here for detail.

In the mean time, if you haven't done so, give these links a try, it's got about a 40% success rate.

http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-p/106869#M3155

http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-profile-account/m-p/106237

http://productioncommunity.publicmobile.ca/t5/Self-Serve/Activation-Failed-Error-Message-Can-t-login-to-My-Account-FIX/m-p/116045

If none of the above works, then you should message PM if you haven't done so.

You can get a hold of PM for Porting issues thru the below methods:

Webpage> Get help> contact us

and/or

Private message mod from here

Refer to this link regarding how to message mod

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Re: This is a bit ridiculous, no service...whatsoever

jesseberg — Sun, 04 Dec 2016 16:56:11 GMT

I have tried all those suggestions, none work

-I ordered 2 sim cards with the intention of switching my wife's phone over as well, now I see the pricing has changed

-Public mobile needs to get their act together if you are going to offer such an attractive pricing initiative you need to be ready for the flood of adoptees

-up to 12 days with no service whatsoever is bull**bleep**, if that is a known problem they should delay the porting until the service can be relatively seamless in it's transition

Re: This is a bit ridiculous, no service...whatsoever

jesseberg — Sun, 04 Dec 2016 16:59:04 GMT

I am able to enter my number into the system but do not receive a 6 digit PIN to complete the process