topic Re: Lost sim card, how to proceed? in Get Support

Lost sim card, how to proceed?

cheque — Wed, 05 Jan 2022 06:09:41 GMT

I lost my sim card and emailed support to get a new one sent out, they have not replied yet and i am in urgent need. I have heard people saying they take weeks to answer.

Is it possible for me to just order a new sim card and activate it and use my old plan? I can't create an account because i have no sim card and thus can't manage any details of my account online.

Re: Lost sim card, how to proceed?

jheili99 — Sat, 03 Dec 2016 20:04:21 GMT

once you receive your new sim card and you log into your phone account you will see the option to "change sim card" ....

there are a few people here in the forum who might have spare sim cards..worth a try and asking here in the forum....

cheers

Re: Lost sim card, how to proceed?

jimmyche — Sat, 03 Dec 2016 20:05:57 GMT

I think you can DIY this but doing it yourself always comes with the risk of screw up/tech issue which will require mod support.

Log into My account > Plan and Addons > Change Sim Cards> enter new sim and click submit.

Either way you can go ahead to order a sim or find one locally.

Others please chip in.

Bravo and/or mark as solution if this helps.

Re: Lost sim card, how to proceed?

cheque — Sat, 03 Dec 2016 20:07:49 GMT

Problem is i already emailed PM and if i order a new sim and it arrives in 2 days, what if they send me another one in 2 weeks?

Re: Lost sim card, how to proceed?

jimmyche — Sat, 03 Dec 2016 20:10:53 GMT

Worse case scenario you paid for two sims.

But the advantage is that you could have your service back and running two weeks earlier.

@cheque wrote:
Problem is i already emailed PM and if i order a new sim and it arrives in 2 days, what if they send me another one in 2 weeks?

Re: Lost sim card, how to proceed?

jheili99 — Sat, 03 Dec 2016 20:10:59 GMT

then you would have a spare one , which many of us have anyways which you could use as a back-up or even as a referal to give to somebody else.... referals are paid 1.00 off/month/referal ....

cheers

Re: Lost sim card, how to proceed?

mimmo — Sat, 03 Dec 2016 23:49:46 GMT

I agree with @jheili99. I always try to have an extra sim on hand

incase a friend wants to join, I can say here is a sim lets actiavte you now 🙂
if i lose one or it stops working (doen;t happen often but...)

Re: Lost sim card, how to proceed?

Mana — Sun, 04 Dec 2016 00:12:02 GMT

If you can just wait for the Sims you ordered that would be the best option. If you are really in need, you can get it from a cell phone store.