topic Re: Account suspended Dec 25 lose phone number in Get Support

Account suspended Dec 25 lose phone number

jimm — Wed, 05 Jan 2022 06:09:29 GMT

Had signed up for 120 plan 12gig.... I added US roaming on a week ago, went to USA for 2 days.....came back to find this on my account!!...Auto pay is schedualled for Feb 14,2017 at bottom of page....... but this alert still on top.

Can anyone help, It states i will lose phone number as of Dec 25th.

Re: Account suspended Dec 25 lose phone number

Luddite — Sat, 03 Dec 2016 16:37:36 GMT

Is your phone still working?

Re: Account suspended Dec 25 lose phone number

jimm — Sat, 03 Dec 2016 16:38:46 GMT

yes phone still works, but as picture shows dec 25 it will be cancelled.

Re: Account suspended Dec 25 lose phone number

ShawnC13 — Sat, 03 Dec 2016 16:39:57 GMT

@jimm I posted in your other thread as well, please don't create multiple threads there is already a lot fo follow on here. When was your US Roaming package set to expire?

Re: Account suspended Dec 25 lose phone number

jimm — Sat, 03 Dec 2016 16:47:26 GMT

ok new to this, the US roaming is set to expire tomorrow dec4, i got a text message stating that.

Re: Account suspended Dec 25 lose phone number

jimm — Sat, 03 Dec 2016 17:02:26 GMT

even the payment tab shows alert of account has been suspended. Its confusing, phone works but im being told to pay or i lose service Dec 25......I payed the 120 and enrolled in autopay, why the alerts.

Re: Account suspended Dec 25 lose phone number

imcphers — Sat, 03 Dec 2016 18:19:17 GMT

I've seen this before. I think PM has a new bug in their system that has been caused by the US addon. At the expirey of the US addon it shows that the entire account is set to expire.

http://productioncommunity.publicmobile.ca/t5/Discussions/Account-suspended/m-p/115039#M35950

It isn't clear from this other thread if the phone actually stopped working when the US roaming package expired or not.

It is clear that adding more money to the account did not fix the problem.

Another great topic for the Known issues repository that I want to get going on this community.

http://productioncommunity.publicmobile.ca/t5/Public-Lab/Known-Issues-Repository/idi-p/81627

Re: Account suspended Dec 25 lose phone number

Luddite — Sat, 03 Dec 2016 18:23:36 GMT

@jimm As long as your phone is working ignore the messages.

Re: Account suspended Dec 25 lose phone number

jimm — Sun, 04 Dec 2016 19:47:51 GMT

phone still works, just red warnings in my account that my plan has been suspended and account status says plan expired.

Re: Account suspended Dec 25 lose phone number

jimm — Sun, 04 Dec 2016 19:49:11 GMT

oh and further more my us roaming is over as of yesterday and account still shows its suspended.