topic Re: iphone voicemail problem following port, no response to email sent 21 days ago in Get Support

iphone voicemail problem following port, no response to email sent 21 days ago

batman2 — Wed, 05 Jan 2022 06:09:25 GMT

Hello. Ported 21 days ago but voicemail is not working properly on iphone 5s. Can hold 1 to call voicemail but the iphone voicemail button does not appear to be connected (does not dial out, does not show presence of voicemail). Tried the *5005*86*1(phonenumber)# tip but does not work. *5005*86* shows an error message when checking status "error performing request unknown error". Please advise, no response to email sent 21 days ago. Thanks!

Re: iphone voicemail problem following port, no response to email sent 21 days ago

Luddite — Sat, 03 Dec 2016 16:36:46 GMT

We need more info to help:

- model?

- what happens when you call your number?

Re: iphone voicemail problem following port, no response to email sent 21 days ago

batman2 — Mon, 05 Dec 2016 16:35:02 GMT

iphone 5s.

Calling, texting, data are working fine. Voicemail itself works fine too except there is no notifications of voicemail (red dot on the phone/voicemail icon) and when you press the voicemail icon it does not call voicemail (have to hold 1 instead). Tried the reset above with little luck. Ported over two other iphones (6 plus and a 7) without issue. Any advice anyone has would be appreciated. Thanks!

Re: iphone voicemail problem following port, no response to email sent 21 days ago

tangy07 — Mon, 05 Dec 2016 22:39:20 GMT

Re: iphone voicemail problem following port, no response to email sent 21 days ago

tangy07 — Mon, 05 Dec 2016 22:42:12 GMT

@batman2 twit them and tell them your problem.they just need to reset your network. But you just need to wait for their response. Might take a week for them to get back to you.

Re: iphone voicemail problem following port, no response to email sent 21 days ago

batman2 — Mon, 05 Dec 2016 23:40:01 GMT

thanks for the advice- that's pretty much what I'm waiting for, just not getting a response from PM yet. grateful it's only the voicemail notification/connection that's not working and not a more critical porting issue...

Re: iphone voicemail problem following port, no response to email sent 21 days ago

batman2 — Mon, 12 Dec 2016 16:36:54 GMT

It's the month-a-versary of my support request. Sweet day 30 without a response. Is anyone getting a faster response? The PM support update noted a 12 day back log, but 30 days seems pretty excessive, especially given that the promo is over.

Re: iphone voicemail problem following port, no response to email sent 21 days ago

tangy07 — Tue, 13 Dec 2016 18:58:16 GMT

i just tweet them and waited for maybe 1 week and had it fixed. did you PM or tweet them?

Re: iphone voicemail problem following port, no response to email sent 21 days ago

batman2 — Thu, 22 Dec 2016 23:58:32 GMT

After a very long wait, finally fixed this week. Thanks, PM.