topic Re: Cannot call or text. Only data. in Get Support

Cannot call or text. Only data.

rugerty100 — Wed, 05 Jan 2022 06:09:11 GMT

Hi,

I've messaged a staff member on November 26th but have not yet received a reply.

My phone line cannot send or receive ANY phone calls or texts.

This problem has started since a staff member manually ported me over to the 12GB plan.

When I try to call out, it says I need a long-distance plan even though I'm calling local numbers.

I've tried calling toll-free numbers too. Nothing has changed as to my geographical location or the numbers I'm calling, so it's not an issue on my end.

My plan details show:

Pick & Pay
- This plan includes: -
- - 12GB Data
- - Expired
- - Unlimited International Text
- - Unlimited Provincial Talk

Whom should I contact? It has been a week now and I can't even check my voicemail....

Re: Cannot call or text. Only data.

mimmo — Sat, 03 Dec 2016 03:37:04 GMT

a shot in the dark, have you tried adding a 1 or removing the 1 infront of the number you are dialing?.

Possibly buying a long distance add-on. as a stop gap, that might allow you to make calls. or as an interm method use fongo till the mods can fix...

Re: Cannot call or text. Only data.

jmmorris — Sat, 03 Dec 2016 07:57:14 GMT

Another shot in the dark...

shut your phone down, take out sim card, re-insert sim card and restart phone.

Re: Cannot call or text. Only data.

Luddite — Sat, 03 Dec 2016 16:51:16 GMT

@rugerty100 Pretty sure you contracted a "bug" and your accountt needs a reset. Even though you have sent a private message the backlog is substantial:
http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114863.

While your service is down you could make/receive phone calls with an application like that from fongo.com. It provides a number with free calling across Canada from wherever you are connected to wifi, or on cellular data. Incoming SMS is also free. My sister uses it exclusively and I have it as my emergency backup on an iPod.

You can retrieve your messages by calling your number from another phone (or Fongo if you install it); press * once during your "I'm not here" message and follow the prompts.

Tough spot. Good luck.

Re: Cannot call or text. Only data.

rugerty100 — Sat, 03 Dec 2016 17:54:15 GMT

@mimmo, tried that. Didn't help.

I guess I'll add a long-distance plan. But that shouldn't matter for texts anyways, since the plan has international text.

@jmmorris, tried that. Didn't work.

Re: Cannot call or text. Only data.

rugerty100 — Sat, 03 Dec 2016 17:56:30 GMT

@Luddite, I understand that I can use those applications. I actually prefer Google Hangouts since it can spoof your number for the outgoing caller ID.

My primary issue is incoming calls from work and casual acquaintances.

Re: Cannot call or text. Only data.

Luddite — Sat, 03 Dec 2016 18:02:18 GMT

NO don't spend any more money. If local calling does not work how will long distance add-on help?

Private message me if you wish to try some calling/text experiments in Ontario.

Re: Cannot call or text. Only data.

Bertz — Sat, 03 Dec 2016 18:59:46 GMT

I'm experiecing a similar situation except, my text and data works, calling does not. There is no other way around fixing it other than having a mod take a look.

Re: Cannot call or text. Only data.

rugerty100 — Sat, 03 Dec 2016 19:56:58 GMT

The error message says I need a long distance add-on to compete this call. That's why I think a long-distance add on may help. I'd rather not unnecessarily buy one though.

Re: Cannot call or text. Only data.

emilyge0rgia — Sat, 03 Dec 2016 19:59:20 GMT

I'm getting the exact same error message when I try to call anywhere rugerty100

Re: Cannot call or text. Only data.

rugerty100 — Sat, 10 Dec 2016 23:44:49 GMT

Finally fixed today, 13 days after the initial request.

Pretty close to their current backlog estimate of 12 days.

Anyways, adding the long distance pack did not help.

Re: Cannot call or text. Only data.

pizza — Sun, 11 Dec 2016 22:03:52 GMT

I'm glad you finally got a reply, even though it took almost two weeks.

It was a mod that had to fix your problem, correct?