topic Re: promotion honoring request in Get Support

promotion honoring request

jrniebla — Wed, 05 Jan 2022 06:09:09 GMT

Hi, I ordered my SIM on November 10th and it never arrived, i had to order it again and received it yesterday, I've just activated it. How can I ask to get the 12GB data on the 90 day promotion?

Re: promotion honoring request

ajanda — Sat, 03 Dec 2016 03:06:17 GMT

Hi, In order for the promotion to be honored you would have had purchased the SIM card between the dates of October 25 to Nov 16. PM knows this by the Order # on the day that you ordered it.

Re: promotion honoring request

NDesai — Sat, 03 Dec 2016 03:06:34 GMT

Since you ordered it on 20th, they might not honor it, but you can try.

This is what you need to do: http://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Ordering-amp-SIM-Card-Payment-amp-Pick-Up-Locations/m-p/104993#M7151

Re: promotion honoring request

cheeseburger — Sat, 03 Dec 2016 03:06:37 GMT

Tag the mods with your order number.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

They are backed up by 12 days at last count. From what I can remember you weren't able to actually order SIMs on Nov. 20. If your order does fall within the dates in the below post you will be covered.

http://productioncommunity.publicmobile.ca/t5/Announcements/Doing-wireless-different-has-its-ups-and-downs/m-p/95883#U95883

Re: promotion honoring request

mohammedessam — Sat, 03 Dec 2016 03:19:27 GMT

Contact one of the mods, hopefully they'll be able to help you

Re: promotion honoring request

jrniebla — Sat, 03 Dec 2016 04:23:12 GMT

I ordered it on the 10th, sent a few messages to other Moderator and PM's but never got a reply, so I just placed another order (I had to pay again) and now I got it activated.

I just send a private message to the Moderator on your link @Jeremy_M, I hope he can help.

Re: promotion honoring request

Luddite — Sat, 03 Dec 2016 16:41:31 GMT

@jrniebla I think this is the post that covers your situation. Just be sure to keep the record of your Nov 10 order for "proof".

per Jeremy http://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Ordering-amp-SIM-Card-Payment-amp-Pick-Up-Locations/m-p/104993#M7151