topic Re: Porting question in Get Support

Porting question

Swirlled — Wed, 05 Jan 2022 06:08:37 GMT

Hey so I ported my number when I tried to activate my sim card and it got stuck, but now that today is December 2, I am not paying for my other service anymore does that mean that my number is lost and I can no longer port that number over? 😞

Re: Porting question

Pier — Fri, 02 Dec 2016 17:39:23 GMT

@Swirlled

If you really need the number, you'll have to pay so that to complete the porting process.

Re: Porting question

Rockdaddy22 — Fri, 02 Dec 2016 17:46:22 GMT

@Shazia_K not sure if you can help here

Re: Porting question

Luddite — Fri, 02 Dec 2016 19:52:45 GMT

@Swirlled BIG RISK of losing your number if you have closed your old account.

Re: Porting question

Shazia_K — Fri, 02 Dec 2016 20:21:47 GMT

Hey @Swirlled,

If you haven't paid for your old service and that the account has shut down, then the port will definitely fail.

You would need to call them and temporarily re-activate the service.

Thanks,

Shazia

Re: Porting question

Swirlled — Fri, 02 Dec 2016 22:37:31 GMT

@Shazia_K and @Luddite I did not close my account, I just didn't pay for next month's bill. I asked some representatives and they said I should be able to still port my number.. They said unless it says my account is suspended, which it's not by the way, it said it's expired, they said unless it's suspended then that's when I lose my number and am unable to port it.

Re: Porting question

Luddite — Fri, 02 Dec 2016 22:45:08 GMT

You can only wait and see. My understanding is that an account must ba active to transfer. The situation you described has the account suspended but not yet deleted.

PM has a similar procedure in that an account can stay suspended for 90 days before the account and phone number are deleted. One cannot port out from PM if the account is suspended.