topic Re: Problem with Activation in Get Support

Problem with Activation

ar_lo68 — Wed, 05 Jan 2022 06:08:27 GMT

I tried to activate my sim card, upon filled up all info and prompt to activation page, the web displays server error:404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
mt credit card had been debited 76 dollars and nothing had been done . Please kindly advice what i should do?

Re: Problem with Activation

daredogg — Fri, 02 Dec 2016 12:22:54 GMT

Please remove your SIM card number from the post! You shouldn't display that info publicly. Click the Options menu to right of your message, and click Edit to remove.

Your activation did go through, if your credit card was charged. Here's a post that might help with your situation... http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-p/106796

If that doesn't work, let community know, as there will surely be someone here that has better knowledge of what to do in your situation.

Re: Problem with Activation

ar_lo68 — Fri, 02 Dec 2016 13:02:24 GMT

The number is invalid upon verification. I had pmed mod won't do anything until got reply. Hopefully happening soon

Re: Problem with Activation

ShawnC13 — Fri, 02 Dec 2016 14:11:53 GMT

How long ago did you contact them? Currently they are taking upto 12 days to get back to with the backlog that has been created with the fall promo that they ran.

Re: Problem with Activation

Luddite — Fri, 02 Dec 2016 17:26:47 GMT

@ar_lo68 If you are planning to transfer your number from another carrier do not cancel it; that happens automatically.

Also, try your PM SIM in case the activation completed.

Re: Problem with Activation

ar_lo68 — Sat, 03 Dec 2016 00:30:42 GMT

Today I had just contacted them today. Cost I tried to activate but fail this morning.