topic Re: Contacting moderators! in Get Support

Contacting moderators!

tsstmd — Wed, 05 Jan 2022 06:08:22 GMT

Hello

My account has been locked and Ive tried to email PM multiple times but have failed.

I sent a private message to one of the moderators about a week ago but still has not replied to me.

How can I get in touch with the moderators! Please help!

Thank you

Re: Contacting moderators!

Huntress — Fri, 02 Dec 2016 07:21:50 GMT

I can understand your frustration, as I too have been waiting for a while to have my situation looked after. But as far as I know they are pretty busy trying to help everyone with the new promotion (you know the 120 for 90 days with 4g data..) I am sure they will get to you, you just have to be patient, I would also try to private message more than one mod.

Re: Contacting moderators!

dgallen — Fri, 02 Dec 2016 08:32:21 GMT

For my issue it has been 16 days now since I first contacted the mods, so the line up must be pretty long... It would be nice to find out where we are in the queue, but this is the brave new world of self serve and no call centre, so I guess patience needs to be more than a virtue. I've sent notes to 2 mods, but am holding off sending more emails that just fill the inbaskets more.

Re: Contacting moderators!

Rockdaddy22 — Fri, 02 Dec 2016 08:55:37 GMT

Is it a no service issue? Is so I'd sent an email and maybe try twitter or facebook support.

Re: Contacting moderators!

daredogg — Fri, 02 Dec 2016 12:36:56 GMT

@tsstmd the easiest way to contact a moderator is to check out the Users Online page. Moderators have a tag beside their names. Hover over their name and you'll see a pop-up with Send Message in orange. It doesn't matter which moderator you send a message to, because your message will go into a pool that each moderator can see. Include your phone number or account number in that message and a short description of the problem.

@dgallen refer to this post from PM yesterday (if you haven't already)... Update on Support

Re: Contacting moderators!

sportymi — Fri, 02 Dec 2016 14:35:28 GMT

Check out the annocement, they are having a 12 day backlog. I don't know what else to say other than please be patient.

Re: Contacting moderators!

Rayl — Sat, 03 Dec 2016 05:09:37 GMT

I send pm to mod since Tue no reply, no help. My account still suspended.