topic Re: Trouble transferring FIDO number and no response yet in Get Support

Trouble transferring FIDO number and no response yet

Slament — Wed, 05 Jan 2022 06:08:15 GMT

Hi,

I activated my pm SIM card almost 12 days ago and i tried to transfer my Fido number, but one week past it still not approved,so I just selected a new number for the pm SIM card. Then I called Fido customer service to cancel the Fido number,they told me the number transfer to pm is still in process,and they cannot cancel the service.But the website shows "We are experiencing difficulties in processing this request". I filled out the required form in "contact us" but I haven't heard anything back yet and it's been a few days. Now the new number works good, please just stop transfering the number so that I dont have to pay for both sides.

Plaese help me, hope to hear from u ! Thank u so much !

Re: Trouble transferring FIDO number and no response yet

ShawnC13 — Fri, 02 Dec 2016 04:51:13 GMT

They just posted today that they are at about 12 days before they contact someone with an issue they were working on stuff from the 19th this morning.

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114863

Re: Trouble transferring FIDO number and no response yet

jheili99 — Fri, 02 Dec 2016 04:57:45 GMT

hi..

do not let fido bully you around...of course you can cancel the number ..just insist on closing account immediately...( other way: report phone as stolen and they will lock account anyways resulting in the a failed port )...closing account would automatically result in a failed port ( right now your port is not fully completed ) and you will loose that fido number ..... i think fido pulls a fast one on yu so they can charge you one last time before they loose you...

stay firm with them... but you gotta be quick....

cheers

Re: Trouble transferring FIDO number and no response yet

Slament — Fri, 02 Dec 2016 05:06:43 GMT

Thanks for the advice, i'll try that tomorrow

Re: Trouble transferring FIDO number and no response yet

Luddite — Fri, 02 Dec 2016 16:11:51 GMT

@Slament Also private message any moderator ( @Shazia_K for example) with your PM phone number, the Fido number and an explanation. Suggest subject be "CANCEL MY PORT-IN".

As suggested you must then "manually" cancel Fido; be sure to delete your credit card from your Fido account.

Re: Trouble transferring FIDO number and no response yet

Saray_O — Tue, 13 Dec 2016 17:23:38 GMT

Hi @Slament,

I'm sorry we couldn't get back to you earlier!

I see that your Fido port was cancelled a few days ago.

Let me know if you need anything else 🙂