topic Incomplete Fido Port in Get Support

Incomplete Fido Port

specialk123 — Wed, 05 Jan 2022 06:08:14 GMT

Hi,

I registered for a plan with Public Mobile and activated on Nov 20th. I am able to use data, but not texting or calling using my phone. I also sent out an email request for assistance on Nov 22, but have not received a response. I am unable to call family members, and this is a little frustrating, as I can't make any calls or text.

I was hoping if moderator @Shazia_K could look into this matter for me, it would be greatly appreciated, or if anyone in the community who had a similar situation could share their experiences, how they resolved it.

Thanks!

Re: Incomplete Fido Port

nishufan — Fri, 02 Dec 2016 04:04:11 GMT

You have to wait. There are lots people waiting for the moderators to fix it. Thank you for your patient.

Re: Incomplete Fido Port

oilblue99 — Fri, 02 Dec 2016 04:21:50 GMT

@specialk123

Waiting is frustrating, no doubt. Here's an update from PM earlier today on the status of clearing the backlog.

A couple suggestions in the meantime:

Maybe, just maybe this one will work (I don't know if you already have access to Self Serve). It has worked for some and is easy to try.
If your earlier private message to a Mod didn't include the required details, send another.

Also note there's a chance they'll reset the start date of the plan (imm1304 doesn't work for PM, but has clearly been here a while).

Good luck!

Re: Incomplete Fido Port

Luddite — Fri, 02 Dec 2016 16:04:17 GMT

Re: Incomplete Fido Port

oilblue99 — Fri, 02 Dec 2016 22:19:29 GMT

Thanks @Luddite! BTW, no worries about attribution (they're not exactly original ideas 🙂 ). Just happy to help.