topic Re: Transfering my phone number in Get Support

Transfering my phone number

449287 — Wed, 05 Jan 2022 06:08:10 GMT

I have signed up for public mobile and an error is showing up when i am trying to transfter my phone number

"We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. "

Can someone help

Re: Transfering my phone number

nishufan — Fri, 02 Dec 2016 03:58:02 GMT

Send a private message with your phone number and previous carrier's account number to our moderators. @Mary_M They will help you as soon as possible. At this moment, one to two weeks waiting period. Thanks

Re: Transfering my phone number

harveyg — Fri, 02 Dec 2016 04:03:00 GMT

I was having the same results so I keep trying different things; like entering the info in a different sequence, deleting the browser cache and it finally worked. I was thinking that maybe the system gets busy. Anyways it worked out for me after about a dozen tries over a 24 hour period.

Re: Transfering my phone number

Luddite — Fri, 02 Dec 2016 15:58:52 GMT

@449287 And turn off any ad/popup blocker. As well as "Do nots” for port-ins:

- if coming from Koodo do not use the same email address for Koodo and Public Mobile

- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number

- do not use any identifier except your account number EXACTLY as shown on your bill; it is the best item for any port-in request

- do not make any errors in the Authourized User; this must be EXACTLY as it appears on your bill

- do not use your number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE you entering your number (courtesy imm1304)

- do not cancel your account; that will happen automatically