topic Re: Recurring problem that has been unresolved since November 17th in Get Support

Recurring problem that has been unresolved since November 17th

JMayne — Wed, 05 Jan 2022 06:08:01 GMT

Hello,
I am writing this post in the hopes that I will better reach the mods because PMs are not helping.
I had received a response from one Mod that said my problem should probably be fixed and that I should reboot my phone. It was not and I have been able to make calls in my home province since DAY 1. And I still can't. To this day. I have a 2 month old baby girl and it is extremely hard to make appointments and the such when I can't make calls!!!
I don't understand why I should pay for this service when I don't even get what I paid for. I am a reasonable person and I waited for a fair amount of time. I would like to see something done about my lack of service and also what I've paid for an incomplete service as well.
Please help me!!!

Thanks for reading.

Re: Recurring problem that has been unresolved since November 17th

caleblee123 — Thu, 01 Dec 2016 23:37:41 GMT

messege the facebook page of PM they got back to me before the mods even got to me.
although it took them a week to reply to me, at least my account has been fixed. I also had no calls incoming and outgoing and they said its a common issue.

Re: Recurring problem that has been unresolved since November 17th

ryanmobile — Thu, 01 Dec 2016 23:42:26 GMT

They are working on Nov 14th problems I think.

Send them a message they will get to you with the info found here.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Recurring problem that has been unresolved since November 17th

jheili99 — Thu, 01 Dec 2016 23:50:02 GMT

hi..

at the moment they are working on all requests up to Nov. 19th ..so your problem should be solved very soon ( as announced in the following link):

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114863

i still tag a mod for you @Saray_O

it is worth the waiting you will see...

cheers

Re: Recurring problem that has been unresolved since November 17th

Luddite — Fri, 02 Dec 2016 01:49:33 GMT

@JMayne My emergency backup is the app from fongo.com, on my phone and iPod. It provides free calling across Canada from wherever you are connected to wifi, or cellular data if that's working. Incoming SMS is also free.

Means another temporary number but can easily be given to your top 5 - 10 contacts.

No much else you can do.

Re: Recurring problem that has been unresolved since November 17th

JMayne — Fri, 02 Dec 2016 19:38:38 GMT

Thanks for the responses everyone. I truly appreciated your comments and suggestions.

Have a great day 🙂

Re: Recurring problem that has been unresolved since November 17th

Mary_M — Sat, 10 Dec 2016 19:07:45 GMT

Hey @JMayne,

Thank you for reaching out to us and for your patience.

I was able to dig into your account and locate the root of the issue. Rest assured that your services are now fully functional, all you have to do is power cycle your phone 🙂

Welcome to PM,

Mary