topic Re: Goodwill Gesture? in Get Support

Goodwill Gesture?

CFAguy — Wed, 05 Jan 2022 06:07:41 GMT

For those with incomplete porting issues when signing up for the Fall Promo, other posts have mentioned PM will reset the start date to when the port is eventually fixed. I don't know if that means data will also be reset/topped up, but that would be a nice goodwill gesture if they did.

Re: Goodwill Gesture?

CaNuCk07 — Thu, 01 Dec 2016 20:38:02 GMT

I'm sure once they fix your issue, if its still outstanding they will let you know about that.

Re: Goodwill Gesture?

computergeek541 — Thu, 01 Dec 2016 23:28:16 GMT

If the 90 plan has the start date reset to start on the date that they addressed your account issue, then yes, the data bucket would be reset a well. It would essentially be the same as a customer telling Public Mobile's self-serve system to have a plan change to take effect immediately, except in these cases of moderators changing the start date of the plan, Public isn't requiring any further payment.