topic Re: BEEN WAITING SINCE NOV 19TH.. CONTACTED 5 TIMES WITH NO REPLY.. NEED HELP in Get Support

BEEN WAITING SINCE NOV 19TH.. CONTACTED 5 TIMES WITH NO REPLY.. NEED HELP

nmadhar — Wed, 05 Jan 2022 06:07:19 GMT

it has been 2 weeks since i switched to public mobile and my number still has not been ported from koodo,

I have emailed them for the 5th time and i have yet to receive any response to my previous emails about what is going on.
I have already been charged 120 for 90 days and have not used the service

I don't know what to do to get in contact or get this issue resolved.. i tried some of the solutions posted.. nothing works..

Re: BEEN WAITING SINCE NOV 19TH.. CONTACTED 5 TIMES WITH NO REPLY.. NEED HELP

stonechucker — Thu, 01 Dec 2016 17:38:09 GMT

Please see the announcement by Dave_M in 'Announcements'.

They are working on 12 day old issues, currently Nov 19th.

Re: BEEN WAITING SINCE NOV 19TH.. CONTACTED 5 TIMES WITH NO REPLY.. NEED HELP

ShawnC13 — Thu, 01 Dec 2016 17:38:54 GMT

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114874#M7554

Wait time for a first contact is currently at 12 days

Re: BEEN WAITING SINCE NOV 19TH.. CONTACTED 5 TIMES WITH NO REPLY.. NEED HELP

daredogg — Thu, 01 Dec 2016 17:39:10 GMT

In the post PM just made, it's saying they're now dealing with messages from November 19th, so there's a good chance you'll get some help today!

Re: BEEN WAITING SINCE NOV 19TH.. CONTACTED 5 TIMES WITH NO REPLY.. NEED HELP

daredogg — Thu, 01 Dec 2016 17:40:39 GMT

@ShawnC13 quick to draw are we, but looks like @stonechucker won!

Re: BEEN WAITING SINCE NOV 19TH.. CONTACTED 5 TIMES WITH NO REPLY.. NEED HELP

ShawnC13 — Thu, 01 Dec 2016 17:42:55 GMT

@daredogg I took longer I included the link to the post and @stonechucker just mentioned it

Re: BEEN WAITING SINCE NOV 19TH.. CONTACTED 5 TIMES WITH NO REPLY.. NEED HELP

stonechucker — Thu, 01 Dec 2016 17:46:30 GMT

With my vision imparment, it takes me too long to search for a link.

Easier for me to describe what I've already read.

Besides, as long as we provide assistane, everyone wins!

Re: BEEN WAITING SINCE NOV 19TH.. CONTACTED 5 TIMES WITH NO REPLY.. NEED HELP

ShawnC13 — Thu, 01 Dec 2016 17:55:04 GMT

@stonechucker yes I was just kidding around. I think the support that the community gives is a great feature here

Re: BEEN WAITING SINCE NOV 19TH.. CONTACTED 5 TIMES WITH NO REPLY.. NEED HELP

jamieleef1 — Thu, 01 Dec 2016 18:44:51 GMT

I've been waiting since Nov 13th, and things still aren't resolved. Some changes have been made to my account (but I was never contacted via private message - i only noticed when I logged into my account). I still can't send/receive calls or text. Data works (internet), at least.

So I'm not sure why they're working on Nov 19th issues when, I'm still waiting for a resolution from Nov 13.

Re: BEEN WAITING SINCE NOV 19TH.. CONTACTED 5 TIMES WITH NO REPLY.. NEED HELP

Luddite — Thu, 01 Dec 2016 19:01:04 GMT

You could try this while you wait:

http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-profile-account/m-p/106237#M31259

Meanwhile, an application like that from fongo.com might be useful. It provides a free number and calling across Canada from wherever you are connected to wifi, or cellular data. Incoming SMS is also free.