topic Re: Still not able to use my phone - No incoming calls or SMS in Get Support

Still not able to use my phone - No incoming calls or SMS

VenomGT — Wed, 05 Jan 2022 06:06:58 GMT

Please Mod's I have been patiently waiting and also send 3 private message with no response. Can you please get my number ported properly?

@Mary_M pleaes help! Sent you a PM on the 21st.

Re: Still not able to use my phone - No incoming calls or SMS

samueleeky — Thu, 01 Dec 2016 15:46:09 GMT

I have been in the same issue as you for 8 days.

No email reply, no mods reply. I was informed it might take 10-15 days. maybe longer.

I really regret to port to PM. normally, it takes 5 secs to port number.

Re: Still not able to use my phone - No incoming calls or SMS

CaNuCk07 — Thu, 01 Dec 2016 15:48:53 GMT

@VenomGT@samueleeky I know it sucks, but to make sure you get service as quick as possible, make sure you probided hte mods with all the info they need.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Hopefully someone can get to you today.

Re: Still not able to use my phone - No incoming calls or SMS

Rockdaddy22 — Thu, 01 Dec 2016 15:49:00 GMT

@Shazia_K he's 2 people who would actually appreciate help 🙂

Re: Still not able to use my phone - No incoming calls or SMS

Rockdaddy22 — Thu, 01 Dec 2016 15:51:24 GMT

If she asks you to send a private message do it immediately, don't say but I already sent 10 or whatever. Just give her a bit of time, she'll probably reply today
INCLUDE
Account number of old carrier
Sim number
Phone number you want to port
Full name

Re: Still not able to use my phone - No incoming calls or SMS

Shazia_K — Thu, 01 Dec 2016 16:02:15 GMT

Hey @VenomGT, @samueleeky,

I'm sorry for the long wait,

Both transfers have been resubmitted with the right information provided, please expect the port to complete in the next hour and then simply reboot your phone when you receive a text confirming everything.

Edit: @VenomGT, I have resubmitted the port request but Zoomer needs at least 24 hours for the port to complete, they just sent this as a response.

Thanks,

Shazia

Re: Still not able to use my phone - No incoming calls or SMS

Rockdaddy22 — Thu, 01 Dec 2016 15:56:50 GMT

Wow there you go guys 🙂

Re: Still not able to use my phone - No incoming calls or SMS

samueleeky — Thu, 01 Dec 2016 16:03:49 GMT

I provided everything i could: account number, sim, pin code, password. the only thing i did not provide is my credit card number.

no body gave me a reply.

Today I added another 40 dollars to chatr account to keep it active. waste me more money.

the number i wanna port is the one i used for more than 10 years. otherwises, i will say bye bye to PM.

I will not recommand PM to any body.

Re: Still not able to use my phone - No incoming calls or SMS

samueleeky — Thu, 01 Dec 2016 16:06:11 GMT

Could you help me to port my number from chatr to PM?

Re: Still not able to use my phone - No incoming calls or SMS

iyang1818 — Thu, 01 Dec 2016 16:06:58 GMT

Hi Shazia:

Please help me as well. I have been waiting for 2 weeks, still no incoming call, and incoming SMS.

I submitted the request 2 weks ago, case number 5881-6054..

I also sent you a private message with all the details... under iyang1818

Thanks in advance for your help.

Re: Still not able to use my phone - No incoming calls or SMS

CaNuCk07 — Thu, 01 Dec 2016 16:08:03 GMT

@iyang1818 I would start my own thread if i were you, might get lost in other peoples threads.

Re: Still not able to use my phone - No incoming calls or SMS

Shazia_K — Thu, 01 Dec 2016 16:08:14 GMT

Hey @samueleeky,

I'm really sorry about this!

The port has been requested please allow at least 1 hour for it to complete.

Thanks,

Shazia

Re: Still not able to use my phone - No incoming calls or SMS

Rockdaddy22 — Thu, 01 Dec 2016 16:09:57 GMT

Send Shaz a PM NOW
INCLUDE
Account number of old carrier
Sim number
Phone number you want to port
@Shazia_K here's another

Re: Still not able to use my phone - No incoming calls or SMS

Rockdaddy22 — Thu, 01 Dec 2016 16:10:34 GMT

Wow she beat me to it lol

Re: Still not able to use my phone - No incoming calls or SMS

Shazia_K — Thu, 01 Dec 2016 16:11:50 GMT

@iyang1818,

I'm sorry for the long wait,

The port has been requested with the right info, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone.

Thanks,

Shazia

Re: Still not able to use my phone - No incoming calls or SMS

Rockdaddy22 — Thu, 01 Dec 2016 16:12:17 GMT

This is just fantastic:)

Re: Still not able to use my phone - No incoming calls or SMS

Chimychangas — Thu, 01 Dec 2016 16:12:54 GMT

Hey, I just got my number ported after 3 weeks today and in the email I got verifying the port went through, there was no mention of a compensation. I've been paying for 2 phone lines for the past 3 weeks and with no disrespect but its not a problem from my end. I understand that you guys were under pressure but thats an unneeded expense that I had to deal with. Is there any way I can resolve this issue.

Re: Still not able to use my phone - No incoming calls or SMS

Rockdaddy22 — Thu, 01 Dec 2016 16:14:47 GMT

I'd send an email politely asking to be credited for the list time

Re: Still not able to use my phone - No incoming calls or SMS

samueleeky — Thu, 01 Dec 2016 16:18:06 GMT

Thank you Shazia_K and all of you guys

what made me unhappy is every time i sent email to PM, I got response" you will get response within 48 hours". Ok kept wating, 48 hours, 74 hours, now, 8 days already. no emails from pm.

Re: Still not able to use my phone - No incoming calls or SMS

Rockdaddy22 — Thu, 01 Dec 2016 16:25:11 GMT

I know 😞 and I'm sorry about that, that time frame meant something, before the chaos of the promo hit.

http://productioncommunity.publicmobile.ca/t5/Announcements/Moving-forward-together/m-p/105074#U105074